This Opportunity

WSP is currently initiating a search for a Regional Transportation Management Center (RTMC) Operator for our Fort Lauderdale, FL office. Be involved in projects with our Florida Department of Transportation (FDOT) District 4 RTMC Team and be a part of a growing organization that meets our client’s objectives and solves their challenges.

The hourly rate for this position is $17.00 /hr

Your Impact

• Responsible for actively monitoring, managing, and improving roadway operations along select FDOT-maintained freeways and major arterial roadways throughout the District

• Responsible for utilizing various Intelligent Transportation System (ITS) devices (such as CCTV, roadway detection systems, and radio communication systems) to detect incidents, monitor traffic conditions, and collect travel-time data in real‐time in accordance to established policies/procedures

• Document potential and confirmed incidents that impact traffic-flow and safety using software applications, including travel lane and road shoulder closures related to construction/maintenance activity

• Responsible for dispatching roadside service patrol to assist stranded motorists as well as law enforcement in a timely and efficient manner

• Ability to prioritize and perform real-time traffic management activities during crisis or other stressful situations

• May provide support to County Signal Engineers as they implement signal timing changes to improve traffic flow and reduce motorist delay

• Perform communication tasks consistent with the RTMCs high level of customer service expectations and training

• Answer phone calls and provide information or assistance to motorists, FDOT staff, or other agencies on traffic and road conditions

• Perform written documentation of activity and communication in a clear, concise, and complete manner

Who You Are

Required Qualifications

• High school diploma or equivalent

• Must successfully complete the Joint Task Force (JTF) Security Clearance Process, which includes fingerprinting

• Ability to work alternate schedules (which may include overnight shifts, weekends, and holidays) and short-notice shift assignments when necessary

• Exercise responsible and ethical decision-making regarding company funds, resources and conduct, and adhere to WSP’s Code of Conduct and related policies and procedures.

• Perform additional responsibilities as required by business needs.

Preferred Qualifications

• Experience in a transportation dispatch or call center environment

• Familiarity with freeway systems and arterial roadways in South Florida

• Ability to work calmly and professionally in a fast-paced, high-pressure environment

• Ability to interpret or understand geographic information portrayed on a map and map-based applications

• Efficient and accurate data entry skills.

This position is subject to and contingent upon client approval of candidates put forth for consideration by WSP

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About WSP

WSP USA is the U.S. operating company of WSP, one of the world's leading engineering and professional services firms. Dedicated to serving local communities, we are engineers, planners, technical experts, strategic advisors and construction management professionals. WSP USA designs lasting solutions in the buildings, transportation, energy, water and environment markets. With more than 15,000 employees in over 300 offices across the U.S., we partner with our clients to help communities prosper.

www.wsp.com

WSP provides a flexible and agile workplace model while meeting client needs. Employees are also afforded a comprehensive suite of benefits including medical, dental, vision, disability, life, and retirement savings focused on providing health and financial stability throughout the employee’s career.

At WSP, we want to give our employees the challenges they seek to grow their careers and knowledge base. Your daily contributions to your team will be essential in meeting client objectives, goals and challenges. Are you ready to get started?

WSP USA (and all of its U.S. companies) is an Equal Opportunity Employer Race/Age/Color/Religion/Sex/Sexual Orientation/Gender Identity/National Origin/Disability or Protected Veteran Status.

The selected candidate must be authorized to work in the United States.

NOTICE TO THIRD PARTY AGENCIES:

WSP does not accept unsolicited resumes from recruiters, employment agencies, or other staffing services. Unsolicited resumes include any resume or hiring document sent to WSP in the absence of a signed Service Agreement where WSP has expressly requested recruitment/staffing services specific to the position at hand. Any unsolicited resumes, including those submitted to hiring managers or other business leaders, will become the property of WSP and WSP will have the right to hire that candidate without reservation – no fee or other compensation will be owed or paid to the recruiter, employment agency, or other staffing service.