Charles Schwab Business Analyst, Operational Processes (ITIL) in Fort Worth, Texas


Phoenix - AZ, PHX4701A, 4701 E Francisco Dr, 85044-5365

Sarah L Timms


We believe that , when done right, investing liberates people to create their own destiny. We are driven by our purpose to champion every client’s goals with passion and integrity. We respect and appreciate the diversity of our employees, our clients, and the communities we serve. We challenge conventions strategically to create value for our clients, our firm and the world. We live and bring to life the concept of ‘own your tomorrow’ every day. We champion our employee strengths, guide their development, and invest in their long-term success. We hire optimistic, results-oriented, curious, innovative, and adaptable people with the desire to help our clients and one another succeed.

As a company, we were established by Chuck at over 40 years ago to champion Main Street over Wall Street, and to help Americans transform themselves from earners to owners. Through advocacy and innovation, we work to make investing more affordable, accessible and understandable for all. As we enter our fifth decade, we are looking for talented, innovative and driven people who believe they can help themselves, and our clients, create a better future.

Our Opportunity:

The Operational Process & Controls team is responsible for establishing and maintaining the Key Process and Controls program required to manage the primary functions of Schwab Technology Services’ organization (STS). This team has ownership of the framework that focuses on aligning IT services with the needs of business. This framework includes processes, procedures, tasks, and checklists which are not organization-specific, but can be applied across the entire technology organization. Our team provides STS with a baseline from which it can plan, implement, and measure. We are currently working with ITIL and COBIT frameworks. While a robust control framework is part of an effective “1st Line of Defense”, it must also promote effective and efficient technology operations that fully support the realization of Schwab’s strategic objectives.

The Business Analyst, Operational Processes will be part of a team that will work across STS to document and streamline processes, incorporate related controls and make processes easier to work with.

What you’ll do:

  • Analyze ITSM processesusing ITIL v3 as a best practice

  • Create value stream maps to analyze process steps to assist in identifying waste.

  • Assist in identifying opportunities to refine, replace or rebuild ineffective of incomplete processes and related controls, including opportunities for additional process automation.

  • Contribute to the design and establishment of metrics, measures and dashboards for monitoring and management of progress.

  • Play a role in the assessment and testing of key operational processes and controls

  • Develop metrics, measures and reporting to assess, measure and report on the effectiveness of key processes and controls.

  • Document processes, standards, procedures and policies.

  • Coordinate and track work in progress, schedule activities and provide status on work.

  • Prepare communications to provide a broad based understanding of the control framework and control effectiveness across the STS organization

  • Create and maintain an organizational website

  • Assist with development of IT policy, standards, practices and procedures documentation

What you have:

  • 4+ years of experience as a business process or system analyst.

  • A passion for process improvement

  • Strong coordination skills, Agile/Scrum experience a plus.

  • Familiarity with ITIL v3, COBIT 5 and Lean.

  • Ability to translate a process to process\value stream maps using tools like VISIO or Igrafx.

  • Understanding process design, implementation and assessment.

  • Working knowledge of Confluence and sharepoint.

  • Excellent communication skills, both written and verbal.

  • Ability to analyze, identify and incorporate controls within processes.

  • Prior experience developing process metrics, gathering data and reporting.

What you’ll get:

  • Comprehensive Compensation and Benefits package

  • Financial Health: 401k Match, Employee Stock Purchase Plan, Employee Discounts, Personalized advice, Brokerage discounts

  • Work/Life Balance: Sabbatical, Paid Parental Leave, New Mothers returning to work Program, Tuition Reimbursement Programs, Time off to volunteer, Employee Matching Gifts Program

  • Everyday Wellness: Health and Lifestyle Wellness Rewards, Onsite Fitness Classes, Healthy Food Choices, Wellness Champions

  • Inclusion: Employee Resource Groups, Commitment to diversity, Strategic partnerships

  • Not just a job, but a career, with an opportunity to do the best work of your life

Learn more about Life@Schwab at" .

Charles Schwab & Co., Inc. is an equal opportunity and affirmative action employer committed to diversifying its workforce. It is Schwab's policy to provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, disability, legally protected medical condition, genetic information, marital status, sexual orientation, protected veteran status, military status, citizenship status or any other status that is protected by law. Schwab also does not discriminate against applicants or employees because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. At Schwab, we believe that every employee, through their diverse abilities and experiences, can contribute to our growth, innovation and client loyalty. We embrace diversity and are committed to providing equal opportunity to all employees and applicants. If you have a disability, and require reasonable accommodations in the application process, call Human Resources at 800-725-3535. We will be happy to assist you. Schwab will only share your accommodation request with those individuals who have a specific need to know. The request for an accommodation will not affect Schwab's hiring decisions. All other submissions should be performed online.

Job Specifications

Relocation Offered?: No

Work Schedule: Days

Languages: English - spoken

Current Licenses / Certifications: None

Relevant Work Experience: IT-Management/Technical Project Mgmt-2-5 yrs

Position Located In: AZ - Phoenix, TX - Ft Worth, TX - Westlake

Education: HS/GED

Job Type: Full Time

Category:Information Technology

Activation Date: Thursday, March 29, 2018

Expiration Date: Saturday, October 27, 2018

Apply Here