Cyber Fraud Analyst

Work Model: Hybrid, Framingham, MA

Staples is business to business. You’re what binds us together.

Our digital solutions team is more than a traditional IT organization. We are a team of passionate, collaborative, agile, inventive, customer-centric, results-oriented problem solvers. We are intellectually curious, love advancements in technology and seek to adapt technologies to drive Staples forward. We anticipate the needs of our customers and business partners and deliver reliable, customer-centric technology services.

What you’ll be doing:

• Execute deep analysis to understand current and historical trends.

• Collate data from various sources to identify fraudulent transactions; including alerts from machine learning anomaly detection.

• Investigate and resolve fraud cases from start to finish.

• Provide actionable feedback to Analytics Team on emerging trends and how to better serve our customers.

• Interpret results from machine learning decision tree output to understand risk profiles.

• Act as the subject matter expert and liaison to all business stakeholders and partners.

• Communicate and involve relevant internal and external stakeholders to respond to escalations and incidents (fraud or policy management) as a first point of contact for all stakeholders. (E.g., Legal, Customer Service, Finance, Store Operations, Supply Chain, and Merchants).

What you bring to the table:

• Strong communication and problem-solving skills.

• Strong decision-making ability and be self-disciplined.

• Ability to analyze data for patterns and trends and communicate findings in an effective manner.

• Ability to work within a fast-paced, results orientated, and changing environment.

• Deep understanding of Staples’ fraud landscape; strong written/verbal communication skills to explain fraud identification to internal/external customers.

What’s needed- Basic Qualifications:

• 3+ years of knowledge and experience with regard to fraud, security, or ecommerce operations.

• Must be available to work nights/weekends on a rotating schedule.

What’s needed- Preferred Qualifications:

• Familiarity with Tableau and SQL a plus

• Understanding of the current cyber fraud landscape preferred

• Bachelors degree in related field preferred

We Offer:

• Inclusive culture with associate-led Business Resource Groups

• Flexible PTO (22 days) and Holiday Schedule

• Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more!

Staples is an Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender idenity, sexual orientation, age, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.

For individuals with disabilities that need additional assistance at any point in the process, please call 1-888-490-4747 for more information.