Canteen

Position Title: CUSTOMER SERVICE MANAGER - FREMONT, CA

Pay Grade: 12

Salary: $66,560

Other Forms of Compensation: company car, company cell phone or stipend, company laptop, 10% bonus eligible

Growth. Opportunity. Excellence.

Canteen brings break time to everyone. We combine food, service, and experience backed by industry-leading technology to help companies create a better workplace and connect their employees. Canteen’s solutions include markets, office coffee and snacks, unattended retail, and culinary.

Our people are at the heart of everything we do. Their dedication, collaboration, and passion fuel our growth. Interested in joining our team? You bring the enthusiasm, customer service, and commitment; we’ll supply the opportunity and innovation. Together, we’ll continue to transform our industry.

Come grow with us. We are Canteen.

This position is eligible for an Employee Referral Bonus! If you know someone that is qualified for this role, please use the ‘job search’ in PeopleHub to refer your referral and email them a link to apply. Your referral will be able to apply by clicking the link in the email then you can check the status under Careers in PeopleHub by clicking on ‘referral tracking.’ For Employee Referral guidelines, FAQs and the Compass Employee Referral Policy, email MyReferral@compass-usa.com. Click here (https://cpgplc.sharepoint.com/sites/na-mycompass/corp-services-hr/shared%20documents/myreferral%20salaried%20instructions.pdf) to view the step-by-step instructions to refer a friend to this position.

Job Summary

We are hiring immediately for several entry-level Customer Service Manager positions in the Fremont and San Leandro, CA areas.

Key Responsibilities:

• Primarily responsible for managing assigned group of employees and client accounts. Will serve as their main point of contact, and provide solutions to any reported issues. Retention of employees and clients is a core goal.

• Will work as part of a leadership team for multiple branches, helping to identify key initiatives and craft long-term plans and solutions.

• Will assist with new clients. For existing clients, will conduct site visits and quality control audits of company-provided services. Will also analyze each client individually and ensure services being provided are a good fit.

• Will assess assigned employees, train, and develop to improve performance. Will also step in to perform core duties of assigned employees as needed.

• Maintain compliance with company and legal standards.

Preferred Qualifications:

• Strong work ethic, excellent communication, and a positive attitude are most important requirements!

• Early morning shift (4:00 a.m. start time) and partial weekend work required on occasion.

• High school diploma or equivalent required; some college coursework preferred.

• Moderate to strong computer skills and experience with Microsoft Office programs required.

• 1-2 years’ customer service experience in a retail and/or merchandising experience preferred.

• 3 years driving experience, valid Non-CDL Class C driver license, and good driving record required.

• Must be able to pass a drug test.

• Must be able to lift 50 lbs. consistently.

Apply to Canteen today!

Canteen is a member of Compass Group USA

Click here to Learn More about the Compass Story (http://www.compass-usa.com/our-story/)

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply.

Applications are accepted on an ongoing basis.

Canteen maintains a drug-free workplace.

Associates a Canteen are offered many fantastic benefits.

• Amazing culture for someone seeking a career and not just a job!

• Salary starts at $66,560 per year plus eligible for up to a 10% bonus.

• Company Car and Gas Card

• Medical

• Dental

• Vision

• Life Insurance/ AD

• Disability Insurance

• Retirement Plan

• Paid Time Off

• Holiday Time Off (varies by site/state)

• Associate Shopping Program

• Health and Wellness Programs

• Discount Marketplace

• Identity Theft Protection

• Pet Insurance

• Commuter Benefits

• Employee Assistance Program

• Flexible Spending Accounts (FSAs)