Job Description Summary

This role is 100% remote. The Lead Service Integrator (LSI) is responsible for ensuring on-time delivery of service product features, documentation, training, and service process validation for NPI and iterative programs. This position will be involved in the full life cycle of the product(s) from definition to validation and installed base support.

GE HealthCare is a leading global medical technology and digital solutions innovator. Our mission is to improve lives in the moments that matter. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.

Job Description

Roles & Responsibilities

• Collaborate with product and component engineering teams to build service processes and documentation for seamless installs and servicing in the field.

• Own product and subsystem requirements related to serviceability and proactive monitoring/diagnosis.

• Define service process (install, upgrades…) and be responsible for service process validation.

• Define and validate procedures for field modifications, updates, and upgrades.

• Drive continuous improvement of the service processes to reduce cost, time and improve customer satisfaction.

• Work independently and to drive product service deliverables across diverse multifunctional and multi-regional development teams.

• Actively participate in defect reviews to prioritize operations and service improvementopportunities.

• Prepare service training strategies for product service delivery teams, including ERT (Early Readiness Training) in collaboration with engineering teams.

• Possesses a level of functional expertise necessary to influence and execute technical and project delivery execution.

• Complete all planned Quality & Compliance training within the defined deadlines.

• Be aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position.

• Identify and report any quality or compliance concerns and take immediate corrective action as required.

Required Qualifications

• Bachelor's degree, or equivalent, in Engineering, STEM, or at least 3 years of experience in software development related field.

• We require Healthcare IT (HIT) or Medical Device experience.

• Relevant work experience in a lead service support role.

• Experience with and/or knowledge of data center and networktechnologies.

• Experience designing and documenting install and service workflows.

• Experience working with remote global team across multiple time zones.

• Demonstrated problem-solvingtechniques.

• Demonstrated technical domain knowledge by being current on engineering design principles, architectures and advancements in clinical and engineering concepts andtechnologies.

• Demonstrated ability to make recommendations to technical and program leadership to improve the product, process ortechnologies.

• Excellent communication skills, both written and verbal, including the ability to communicate effectively with both business and technicalaudiences.

• Experience working within a QMS (Quality Management System) product development framework.

Business Acumen:

• Understand key cross-functional concepts that impact the organization; is aware of business priorities and organizationaldynamics.

• Ability to balance the long-term ("big picture") and short-term implications of alldecisions.

• Demonstrated commitment to quality and delivering complete solutions that solve business problems or deliver ourstrategy.

• Quality and costdriven.

Desired Characteristics

• Experience working in a Service or Systems Engineeringteam.

• AWS Cloud Practitioner or similar foundational cloud technologies certification, or ability to obtain certification within 6 months of employment.

• Familiar ITIL 4 framework for IT service management

• General project leadership skills.Project management experience and/or certification.

• Design for Reliability (DFR) or Design for Service (DFS)experience.

• Familiar with basics of HL7 and DICOM

• Familiar with concepts of product privacy and security requirements in a healthcare environment

• Strong analytical, trouble-shooting skills

• Customer orientation: self-motivated, self-starter with the ability to work independently and learnquickly.

• Strong interpersonal skills, ability to listen to customer, build relationships, and work underpressure.

• Hands-on approach with regards to installations, upgrades and repairs

#MyRoleIsVital

#Everyrolesvital

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GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer (https://assets.phenompeople.com/CareerConnectResources/GE11GLOBAL/en_global/desktop/assets/images/poster_screen_reader_optimized_w_supplement.pdf) . Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

GE will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).

The salary range for this position is

Total Base Pay Range 93,840.00 - 140,760.00 USD Annual

USD Annual not including a 10% discretionary bonus.

The specific salary offered to a candidate may be influenced by a variety of factors including the candidate’s experience, their education, and the work location. In addition, this position is eligible for variable incentive compensation.

For U.S. based positions only, the pay range for this position is $93,840.00-$140,760.00 Annual. It is not typical for an individual to be hired at or near the top of the pay range and compensation decisions are dependent on the facts and circumstances of each case. The specific compensation offered to a candidate may be influenced by a variety of factors including skills, qualifications, experience and location. In addition, this position may also be eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). GE HealthCare offers a competitive benefits package, including not but limited to medical, dental, vision, paid time off, a 401(k) plan with employee and company contribution opportunities, life, disability, and accident insurance, and tuition reimbursement.

Additional Information

GE HealthCare offers a great work environment, professional development, challenging careers, and competitive compensation. GE HealthCare is an Equal Opportunity Employer (https://www.eeoc.gov/sites/default/files/2022-10/22-088_EEOC_KnowYourRights_10_20.pdf) . Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

GE HealthCare will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).

While GE HealthCare does not currently require U.S. employees to be vaccinated against COVID-19, some GE HealthCare customers have vaccination mandates that may apply to certain GE HealthCare employees.

Relocation Assistance Provided: No

Application Deadline: August 26, 2024