Cyber-attacks are increasing in volume and sophistication, evading traditional defenses, and posing a growing risk to enterprises from outside criminal organizations and malicious insiders in the organization. The Microsoft 365 Defender suite leverages the Microsoft 365 security portfolio - including Microsoft Defender for Endpoint, Office, Cloud Apps and Identity, as well as Microsoft Sentinel and XDR - to automatically analyze threat data across domains, building a complete picture of each attack in a single dashboard to monitor, hunt, detect and remediate threats. With this breadth and depth of clarity defenders can now focus on critical threats and hunt for sophisticated breaches, trusting that the powerful automation in Microsoft's security products detects and stops attacks anywhere in the cyber-attack kill chains and returns the organization to a secure state. Join our team of engineers to develop cutting edge detection and remediation systems. Be a part of defining and shaping the next big leap in the product's journey. We use state of the art cloud technologies, big data solutions and AI at hyper scale and modern UX platform to deliver the highest value for our customers. If you're passionate about cyber security like us, and if you live and love data, want to make the world a safer place for millions of customers, love creating products for and with customers and are a team player - come join us. Our team values diversity of all types in candidates for our roles and we strive to hire people with different experiences and perspectives into our team. To that end, we know that no candidate has every desired skill and experience, but all of us together makes our team strong.

Responsibilities

We are looking for an experiences service engineer to focus on the reliability aspects of our complex E2E cross-orgs pipelines, focusing on the following responsibilities: o Own availability, performance, and supportability targets for the service (Including defining and implementing the SLIs):

• Improve our systems’ production posture via targeted observability and operability enhancements (telemetry, alerting, dashboards, incident management, change management, safe production changes)

• Use trace analysis, debug skills, source code and other proprietary tools to analyze problems and develop solutions to meet the customer needs.

• Provide Troubleshooting Guides, Knowledge Base, and Training for lower tier support teams to drive issue resolution rates up.

• Demonstrate strong interpersonal and communication skills, while collaborating with teams across the org to build Monitoring tools and processes, and while handlining outages and crisis situations

• Participate in on-call rotations and own, triage, investigate and resolve service issues with an emphasis on broad communications and driving learning and improvement using postmortems.

Qualifications

• Bachelor's degree in computer science, Information Technology, or related field.

• 6+ years of troubleshooting/debugging experience: telemetry-based analysis (KQL or equivalent preferred), troubleshooting skills across network, hardware, and distributed service layers, with demonstrated ability to debug, fix, and optimize code.

• 3+ years of experience involving service operations, data operations, monitoring, and reliability improvement, including writing automations (Powershell, Python or equivalent) or programming (C++, C# or equivalent)

• 3+ years technical experience working with large-scale cloud or distributed systems.

• You’re applying your knowledge – you are comfortable using scripting tools, query languages, dashboarding tools, and cloud components (e.g. Azure) and have used these tools to drive automation and service health improvements

• You have passion for using data and analytics to drive business value

• Problem solving - You can clearly understand problems, decompose them into smaller problems; and technical articulation skills so that it is easy for the team to collectively solve.

• Thorough troubleshooting, debugging, and problem-solving skills.

• You’re influencing others and be held accountable for delivery without implicit authority.

• You collaborate – you can explain your work, ask great questions, listen to your peers and your customers, and love to give and receive feedback.

• You have impeccable communication skills in both written and spoken English.

• You have effective learning skills.

Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations (https://careers.microsoft.com/v2/global/en/accessibility.html) .