Job Information
Amazon Catalog Specialist , Product Lifecycle Support (PLS) in Hyderabad, India
Description
The mission of Product Lifecycle Support (PLS) is to offer relevant post-purchase product support to customers, and empower them to make the most of the products purchased on Amazon. By solving post-purchase product issues, we prevent avoidable returns and help the planet by extending the life of products, thereby generating positive financial and environmental impacts.
PLS is seeking a dedicated and experienced individual to join our team as a Catalog Specialist. This role offers a unique opportunity to drive operational excellence within the Amazon Marketplace, contributing to the continuous improvement of our processes and services.
As a Catalog Specialist, proficiency in adhering to complex SOPs and meeting SLAs is essential for success in this role. Candidates with advanced Excel skills will have a distinct advantage. The ideal candidate possesses a customer-centric mindset, driven by a passion for delivering exceptional service. They excel in analyzing product issues and devising user-friendly solutions that enhance the customer experience.
Key job responsibilities
Execute complex Standard Operating Procedures (SOPs) with precision and consistently meet Service Level Agreements (SLAs) to ensure timely completion.
Utilize advanced Excel skills to streamline processes and enhance data management.
Demonstrate a customer-centric approach, deeply understanding product issues
Intake management for requests from sellers, vendors and brands
We are open to hiring candidates to work out of one of the following locations:
Hyderabad, TS, IND
Basic Qualifications
Speak, write, and read fluently in English
Experience with Microsoft Office products like Word, Excel & PowerPoint
Proven experience in following Standard Operating Procedures (SOPs) and meeting Service Level Agreements (SLAs)
Preferred Qualifications
Experience managing SIM/JIRA/RIVER intake requests
Experience conducting product research using multiple sources
Previous experience in e-commerce or product lifecycle management.
Outstanding writing, editing, and proofreading skills with a keen eye for detail.
A degree in English literature or a related field is preferred, along with relevant experience.
Familiarity with data analysis tools and techniques.
A passion for delivering exceptional customer service and user experience enhancements.
Amazon
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