Date Posted:04/10/2024 Hiring Organization:Rose International Position Number:462093 Job Title:Bilingual Communication Specialist Job Location:Indianapolis, IN, USA, 46204* Work Model:Onsite *Shift:Monday-Friday 7.5 hours a day with potential for hours outside of the normal workday. For example some days might be 10:30 am to 7:00 pm if needed Employment Type:Temporary Estimated Duration (In months):6 Min Hourly Rate($):30.00 Max Hourly Rate($):30.00 Must Have Skills/Attributes:Bilingual, Call Center, Customer Service, Data Entry, MS Office, Phone Support, Public Health

*Only those lawfully authorized to work in the designated country associated with the position will be considered. Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a clients business needs and requirements.*

Primarily remote with some travel to Indianapolis. Travel is not reimbursable. Hours: Monday - Friday, 7.5 hours a day with potential for hours outside of the normal workday. For example: some days might be 10:30 am - 7:00 pm if needed

Required Experience: Preparing, operating, and reporting healthcare surveys Working knowledge of Word, Excel, PowerPoint, Outlook, and Teams Experience with Microsoft Office and mail merge functions and CATI (Computer Assisted Telephone Interviewing) software. Knowledge of the state and local public health and healthcare infrastructure Interpersonal skills and ability to convey information effectively to professionals and the public Data Entry and telephone interviewing or telephone customer service Ability to build rapport with and gain cooperation from telephone survey respondents. Knowledge of survey techniques. Ability to stay on task while maintaining thoughtful attentiveness to detail is critical as is possessing a desire to work collaboratively and communicate openly with a small team to improve operations and complete tasks in a timely manner. Able to work independently and as a part of a project team. Bilingual: English/Spanish

Desired Experience: 2 years college coursework or associates degree in public health, communications, or a related health or social science field Working knowledge of pregnancy risk assessment and reporting Working knowledge of maternal and child health including morbidity and mortality conditions The ability to type at least 40 words per minute is preferred.

Education Requirements: High School diploma or equivalent required. Two years of completed college coursework or an associate degree in public health, communications, or a related health or social science field, preferred. Will consider survey or social science research experience and/or knowledge of maternal and child health field.

The purpose of this position is to support the Maternal and Child Health (MCH) Division by coordinating and assisting PRAMS Project Coordinator and Operations Manager in conducting phone interviews with selected participants and recording responses. This position will support the federal and state responsibilities related to the surveillance of maternal morbidity and mortality and infant morbidity and mortality by overseeing the joint research project with the Centers for Disease Control and Prevention (CDC).

Essential Duties/Responsibilities: Responsible for providing support to the Indiana Pregnancy Risk Assessment Monitoring System (PRAMS) project through telephone interviewing and data collection.

Survey Administration and Data Collection Adhere to the PRAMS protocol. Assist with preparing survey materials and mail operations. Conduct all telephone interviews according to PRAMS protocol. This includes administration of the introductory script with elements of informed consent, monitoring telephone interviews, and adhering to the call frequencies and schedules specified in the PRAMS protocol. Schedule telephone i terviews and keep accurate records of telephone contacts. Maintain confidentiality and privacy of telephone interviews and mail materials. Complete entry of survey, comment, and operations information in PIDS on a timely basis following the close of each batch (e.g., within two weeks). Provide the site with a summary monitoring report for each survey batch. Develop systematic weekly communications with site to monitor survey batch progress such as timing of mailings, data entry progress, undelivered mailings, wrong number report, telephone disposition report, completes, and other information.

Training Contract staff should be encouraged to practice using the CATI system in training mode prior to going live with telephone interviews. Participate in PRAMS human subjects training and all other trainings required by IDOH and the PRAMS program. Participate in CDC training programs and workshops.

PRAMS Project Support Participate in site visits, PRAMS National Meetings, and other project activities. Report on phone and mail operations progress and productivity at regular meetings. Attend PRAMS project and team meetings with contract and site staff to examine batch outcomes (project protocols followed, staffing and training issues, data system issues, response rates, difficult interviews, etc.). Assist the PRAMS Coordinator and PRAMS team with other activities as needed. Other duties as assigned.

Benefits: For information and details on employment benefits offered with this position, please visithere{target="blank"}. Should you have any questions/concerns, please contact our HR Department via our securewebsite{target="blank"}.

California Pay Equity: For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' websitehere{target="_blank"}.

Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.

If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise,please contact our HR Department{target="_blank"}.

Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).