Title:

Clearings SIT Manager (Military Move)

HomeSafe Alliance is the single global household goods movement manager for USTRANSCOM and the U.S. Armed Forces, Department of Defense civilians, U.S. Coast Guard, and their families.

HomeSafe Alliance is seeking highly skilled and motivated Clearings Manager to lead the domestic logistics team in all delivery operational tasks, implement a cost-effective storage strategy, ensure operational excellence, high productivity, and customer satisfaction. This role will oversee all destination Service Provider activities, monitor call hold times, perform quality assurance reviews and work with interdepartmental staff to confirm that all clearing operations consistently meet company standards.

POSITION DESCRIPTION:

• Lead, manage and mentor a team of Clearing professionals.

• Implement a continuous improvement process culture to improve efficiencies and performance: Ensure personnel are trained on standardized workflows, are technically competent and customer focused.

• Reviews clearing requests manually or through use of automated system to achieve system goals (productivity, on-time performance, efficiency, etc.)

• Provide outstanding customer service to our clients by implementing and managing the clearing process on an organizational level as well as continuously optimizing the operations experience and developing team members.

• Oversee all portions of clearing process including direct delivery & storage in transit (SIT)

• Pilot all outbound flows from warehouse to customers and make sure the communication to the customer is done proactively.

• Achieve GHC HomeSafe KPIs and SDS performance metric requirements.

• Define and maintain KPIs to pilot his/her activity and measure efficiency of the operations.

• Daily/hourly monitor all system efficiencies and adjust when needed.

• Update all the flows regarding the customer in SAP, from arrival to delivery.

• Daily/hourly monitor of all system efficiencies and adjust as needed.

• Perform other duties as assigned

QUALIFICATIONS AND SKILLS REQUIREMENTS:

• High school diploma, GED, or equivalent required

• Bachelor’s degree in Supply Chain, Transportation, Logistics preferred.

• 3+ years transportation, logistics, fleet, or distribution experience, within military move highly preferred.

• 3 years management experience.

• Must be a U.S. citizen due to contractual requirements

• Excellent written & verbal communication skills, patience, and empathy.

• Experience in team management, customer service, and transportation logistics

• Prior military move management experience highly preferred.

Benefits:

• Medical, Dental and Vision Insurance.

• Paid time off (PTO) Three weeks of PTO for newly hired employees

• 401(k)

• Health and Wellness Programs

• Disability, Life and AD&D insurance

• Employee Support program

• Family Support: Bright Horizons, child and elder care services

• Teladoc Medical Experts, second opinion program

• Travel Accident & Medical

• TRICARE Supplement Plan

• Voluntary Benefit Plans

• And more!

HomeSafe is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, disability, sex, sexual orientation, gender identity or expression, age, national origin, veteran status, genetic information, union status and/or beliefs, or any other characteristic protected by federal, state, or local law.

HomeSafe​ — Delivering Solutions, Changing the World.

HomeSafe has been established to be the premier household goods move management service provider for the U.S. Armed Forces, Department of Defense (DoD) civilians, and their families. Our team is dedicated to providing fast, easy, and efficient relocation experiences.

More than 300,000 military and government households are relocated every year. Coordinating these transfers is a massive undertaking—and we’re proud to say that HomeSafe is positioned to improve the customers’ moving experience. As a household goods moving service integrator, we provide earlier visibility into upcoming moves and greater network throughput capacity—ensuring household goods shipments are picked up and delivered on time.

With cutting-edge technology and proven logistics expertise, we’re transforming the moving process by continuously evaluating, refining, and improving our tools and techniques. We’re dedicated to making sure that every move is better than the last.

We thank you for your service, and for the privilege of serving you in return.

A t HomeSafe, We Deliver.

Fraud Alert

Fraud has infiltrated the job placement market via the internet, email and direct phone contact. Attempts have included unauthorized use of HomeSafe’s name and logo to solicit potential job seekers or to extend false job offers. Bad actors may mix in fake job advertisements with legitimate postings. These ads can include contact instructions and require job seekers to send sensitive personal information or money to pay for visa applications, processing fees, etc., in exchange for consideration for a high-paying position.

HomeSafe will never ask for any sort of advance payment as part of the recruiting/hiring process. Candidate profiles are carefully managed to protect personal information.

Benefits:

• Medical, Dental and Vision Insurance.

• Paid time off (PTO) Three weeks of PTO for newly hired employees

• 401(k)

• Health and Wellness Programs

• Disability, Life and AD&D insurance

• Employee Support program

• Family Support: Bright Horizons, child and elder care services

• Teladoc Medical Experts, second opinion program

• Travel Accident & Medical

• TRICARE Supplement Plan

• Voluntary Benefit Plans

• And more!