Job Information
Datum Software Inc Field Engineer #37688 in Johns Creek, Georgia
Field Engineer Long Term Contract Atlanta, GA
Qualifications:
- IT FE Qualified
Responsibilities:
- Responsible for a broad scope of operational support and installing, move, add, and change (IMAC) requests.
- supporting the IT infrastructure in office environments, reservation centers, and airport locations.
- Provides service and customer support during field visits or dispatches.
- Diagnoses errors or technical problems and determines proper solutions.
- Produces timely and detailed service reports.
- Documents processes.
- Collects and analyzes performance data to provide technical assistance.
- Ties workflow to schedule. Accurately documents solutions related to complex issues.
- Creates workaround procedures when standard procedures have failed and ensures issues are resolved.
- Troubleshoots and develops technical solutions related to software and setup errors for field engineers, technicians, and customers.
- Build positive relationships with customers.
"All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.