IT Desktop Services Manager

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Posting Information Position Details

This form is the official Personnel Requisition form used to notify Employment Services of job vacancies and initiate appropriate job advertisements. This form must be completed and approved by the officials designated below.

Position Information

Position Title IT Desktop Services Manager

Department Technical Services

Campus Central Campus

Location Central Campus

FLSA Exempt

Full Time/Part Time Full Time

Summary of Position

Responsible for the delivery and ongoing support of all user services ( e.g., desktop computing platforms, peripheral devices, printers, mobile devices, and audio-visual services).

Supervises the installation, configuration, and maintenance of all hardware, software, and audio-visual equipment.

Minimum Required Education

Associates Degree from a nationally, regionally or identified at the state level accredited institution of higher education required.

Bachelors Degree from a nationally, regionally or identified at the state level accredited institution of higher education preferred.

(transcripts must be attached to application)

Minimum Required Experience

Four years of experience in desktop computing, mobile devices, and audio-visual equipment, maintenance, installation, configuration and maintenance of hardware and software required; must include one year of supervisory experience.

Two years work experience can be substituted with a Bachelors Degree.

Required Knowledge, Skills and Abilities

• Ability to plan, schedule and supervise the work of several technicians.

• Skilled in the use of diagnostic tools to test and troubleshoot computer, audio-visual equipment, and Cisco switching equipment (building switches).

• Skilled in the maintenance of desktop computers, mobile devices, audio-visual equipment, and Cisco switching equipment (building switches).

• Ability to maintain inventory of equipment and software

• Knowledge of institutional policies and procedures.

• Ability to interact tactfully with customers and vendors.

• Ability to operate college-owned vehicles.

• Ability to quickly learn new desktop, mobile, and audio-visual technologies and transfer that knowledge to subordinate technicians.

• Ability to work independently with minimal supervision.

• Ability to exercise sound judgment in matters concerning desktop and mobile device computing and audio-visual services.

• Ability to manage proactively and anticipate problems before they arise.

• Ability to plan and maintain a schedule.

• Ability to write and speak clearly.

• Ability and commitment to work cooperatively as a member of a team with commitment to team objectives.

  Salary 1I/Per Salaried Pay Scale

  Hours Full-time, indicate working hours - Mon-Thu 7:30-11:30 Fri 7:30-11:30

  Posting Detail Information

  Other Information

Requires periodic evening and weekend work