Job Information
Washington Suburban Sanitary Commission (WSSC) Sr. Manager, Learning & Development in Laurel, Maryland
Position Information
Functional TitleSr. Manager, Learning & Development
Recruitment Category TypeStandard
Functional CategoryUtility Services
GradeGS.15
FLSA StatusExempt
Requisition Number24-0290
Number of Vacancies1
Job LevelDivision Manager
Job CodeN/A
Job Description Summary
The Division Manager, Learning & Development plans and manages employee development programs, various business and technology-oriented projects, and strategic initiatives for the Utility Services and Production Departments.
Organization NameUtility Services Learning & Development
Reports toDirector, Utility Services
Full or Part TimeFull Time
If Part Time how many hours per week
Regular or TemporaryRegular
Position End Date (if temporary)
Work Schedule
Mon. – Fri.
7:30 AM to 4:00 PM
Position LocationLaurel
Position Summary Information
General Summary
TheSr. Manager, Learning & Developmentplans and manages employee development programs, various business and technology-oriented projects, and strategic initiatives for the Utility Services and Production Departments.The training and development programs support Meter Readers, Utility, Collection and Pipe Technicians, Meter Mechanics, Career Ladder roles, Facility Technicians, Electrical/Mechanical, Instrumentation, and other related positions.
Essential Functions
Prepares and administers the budget of the Division
Designs beneficial training programs that mobilize the Utility Services & Production Teams closer to achieving their overall goals
Coordinates and/or conducts training for Utility Services & Production Departments
Manages all operations related to training and employee development
Manages the pre-employment testing process
Manages key pilot projects and strategic initiatives for Utility Services and Production Departments, as well as potential joint ventures with other utilities
Develops work standards utilizing work measurement procedures
Regularly interfaces with strategic management offices to ensure the Utility Services and Production Teams are on track with implementing teamwork plans
Researches and makes recommendations on best practices for adoption within the Utility Services and Production Teams
Establishes, updates, and implements procedures to ensure overall Division efficiency and productivity
Measures customer satisfaction and other key metrics for the Team
Researches and reviews new technology applicable to the business processes of the Team
Supervises employees including selecting or recommending selection, training, assigning and evaluating work, counseling, disciplining, and/or termination or recommending termination
Other Functions
Performs related duties as required
Work Environment And Physical Demands
Business casual office setting
Required Knowledge, Skills, And Abilities
Comprehensive knowledge of the corporate business in financial planning, the utility services business, technology orientation, and the environment
Ability to plan, manage, and coordinate the activities of a complex diversified utility organization
Good interpersonal communication skills
Effective verbal and written communication skills
Ability to design and conduct internal training for Utility Services and Production employees
Minimum Education, Experience Requirements
Bachelor’s degree and 8+ years experience in the design and delivery of adult training and education
3+ years of management experience that includes employee supervision
OR
High School diploma (or equivalent) and 12+ years experience in the design and delivery of adult training and education
3+ years of management experience that includes employee supervision
Additional Requirements
Completion of the WSSC Water Financial Disclosure statement within 30 days of employment and annually thereafter
Preferences
Demonstrated experience delivering field skills training (utility and/or construction workforce talent) preferred.
Experience preparing and managing budgets is highly desired.
Advanced degree in Education, Instructional Design, or Organizational Development
Certification as a Certified Human Performance Improvement ( HPI ) Professional or Certified Professional in Learning and Performance ( CPLP ) or similar
Certified in recognized learning model/program(s)
Work experience in a utility environment
Salary$110,822 - $188,397
Posting Detail Information
EEO Statement
AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER
It is the policy of the Commission to select new employees and to promote current employees without regard to race, sexual orientation, sex, religion, national origin, marital status, or handicap. The Commission does not discriminate against qualified individuals with a disability and will make reasonable accommodation for any disability that does not result in undue hardship for the Commission.
Close Date06/06/2024
Open Until FilledNo
Special Instructions to Applicants
Additional Information
All applicants selected will be subject to drug screening and a background check/verification.
Applicants may be requested to prepare and deliver a training session as part of the interview process.
Supplemental Questions
Required fields are indicated with an asterisk (*).
- Will you, now or in the future, require sponsorship for employment visa status?
Yes
No
Are you an eligible veteran of any branch of the armed forces who has received an honorable discharge or Certificate of Satisfactory Completion of Military Service, the spouse of an eligible veteran who has a service-connected disability or the surviving spouse of a deceased eligible veteran?
Yes
No
Resume
Cover Letter/Letter of Application
Optional Documents