JOB REQUIREMENTS: JOB ID: 20808 Title: Business Process Specialists POSITION SUMMARY The Business Process Specialist provides support for the Human Resources System (HRS), Shared Financial System (SFS) or other related systems and business processes at the University of Wisconsin System Service Operations. We are currently recruiting to fill multiple Business Process Specialist positions that are considered fixed-term terminal with an expected job end date of 12/31/2025. These Business Process Specialists will support the following areas: - Benefits Service Delivery: This functional team focuses on tasks related to Benefit Administration. Tasks include, but are not limited to, benefit application processing, working with ETF to ensure enrollments are correct, reviewing job information and verifying benefit eligibility, and performing other duties in support of benefit processing - HR Service Delivery: This functional team focuses on tasks related to the HR areas. Tasks include, but are not limited to, HRS transactions including troubleshooting, correction and processing, direct retro and funding assistance, TAM (Recruiting solutions) job posting assistance, criminal background check and sexual harassment reference check program management and other duties in support of HR transaction processing - Payroll Service Delivery: This functional team focuses on tasks related to Time Administration, Leave, and Payroll. Tasks include, but are not limited to, working with employees and supervisors to enter and approve time, helping employees understand their leave benefits, check corrections, and performing other entry in support of payroll processing MAJOR RESPONSIBILITIES -Technology process support of the Human Resource System (HRS) and related operations, focused on Benefits, Human Resources and Payroll. -Support multiple processing activities including entering exception transactions, performing auditing and validations, and troubleshooting customer issues. -Analyze and perform complex entries and corrections within HRS and related systems. -Research and interpret UW Policies, regulations, statutes and develop procedures for application within the system and related business processes. Assist with the implementation of these changes. -Recommend and promote changes in the system and related business processes as needed to stay current and enhance operations. Work cross-functionally with other team members as needed. -Participate in development of testing, training, and reporting requirements. -Create, organize, review and update training materials and business process documentation. -Understand processes related to the position\'s specified area of expertise. -Manage records associated with tasks and adhere to appropriate records retention policies. WORK LOCATION The office is located at 660 W Washington Avenue in Madison WI. An in-office requirement is expected two days per week. The remaining 3 days may be worked off-site/remote. Telecommuting agreements are subject to change at any time. APPLICATION INSTRUCTIONS To ensure full consideration, please submit application materials as soon as possible. Applicant screening will begin immediately and be ongoing through 11:59 p.m., Wednesday, May 15, 2024. However, applications may be accepted until the position has been filled. Go to the UWSA Applicant Portal to submit your materials online and select the appropriate applicant portal, Internal Applicants and click on the position title that you want to apply for. To receive full consideration, interested applicants are required to apply online and provide: Resume (PDF Format) Cover letter addressing your experience and education as it applies to all minimum and preferred qualifications (PDF Format) Failing to submit the required application documents may disqualify your application. 3. Submit your application. Questions may be addressed to: Kayla Baker, HR Generalist at kayla.bake @uwss.wisconsin.edu ***** OTHER EXPERIENCE AND QUALIFICATIONS: MINIMUM QUALIFICATIONS To be considered for this position, applicants must have: - Associates degree or minimum of 2 years professional work experience in Payroll, Benefits or Human Resources (e.g. payroll processing, auditing, accounts payable, employee lifecycle processing within a HRIS system, applicant tracking system, etc.) - Strong analytical, problem solving and judgement skills - Ability to independently perform work assignments - Strong communication skills, written and verbal PREFERRED QUALIFICATIONS Well qualified applicants will also have a substantial amount of experience in a combination of the following: -Experience providing customer support to end users -Microsoft Office and Excel experience -Query and SQL experience -Experience working in a public sector or university setting -Experience working with diverse populations ***** APPLICATION INSTRUCTIONS: Apply Online: www.careers.wisconsin.edu