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Work for one of the nation's top community banks!

*Our goal is to support the growth of the communities we serve. First Citizens has a knack for hiring the finest and brightest employees; we understand how fostering their growth builds loyalty and impacts customer service. Our employees are our strongest asset. So, we accommodate families, invest in our employees' future, and recognize hard work. *

*POSITION TITLE:         * Loan Operations Specialist (Full-time with benefits)              

DEPARTMENT OR BRANCH LOCATION:        Mansfield Operations Center

JOB RESPONSIBILITIES:

• Process loan purchase advices and prepare and send out letters to customers, monitoring vendors and insurance companies.  Perform maintenance on the core system for sold loans. 
• Perform a variety of administrative duties such as balancing various accounts, reviewing information on new loans, and preparing and distributing various reports in an accurate and timely manner. 
• Provide core system loan support to Loan Servicing Team Lead and other departments/bank employees.  Work with the Loan Servicing Team Lead to develop and maintain new product types, codes, menus, modules, etc. within the system.  Create cases and work with the core system vendor to resolve issues and develop new options within the system. 
• Process participation loan transactions including applying incoming loan payments, sending out payment advices to participants, and wiring funds. 
• Perform a variety of customer service duties by researching loan files, performing cold storage and imaging research, providing loan payoffs and payment information, and providing technical loan support by assisting loan officers with problem loans or loan documentation exceptions in an accurate and timely manner.
• Review Change of Interest Rate and Payment Notices, process foreclosed loan entries and private mortgage insurance items, and provide back-up support for tax and insurance escrow account processing.
• Constructively interact with coworkers. 

*JOB SKILLS AND QUALIFICATIONS REQUIRED: *

• Strong organizational, time management, problem prevention and problem-solving skills.
• Ability to convey detailed information and instructions clearly.
• Ability to proficiently use a personal computer and applicable software (Word, Excel, Power Point).
• Ability to handle sensitive and confidential information with discretion.
• Highly developed interpersonal skills and professional attitude.
• Good customer relations and telephone skills.
• High school diploma or equivalent educational experience.
• Six-plus months of job-related experience.

*HOURS *will average approximately 40 per week, Monday - Friday. This position is budgeted for 2,080 hours per year.

*POSITION AVAILABLE: * Immediately

BENEFITS: Comprehensive benefit package to include:

• Health, dental, and vision benefits
• 401K w/ company match
• Paid time off; paid holidays
• Group and voluntary life insurance and disability insurance
• Aflac supplemental plans
• Employee Assistance Program

First Citizens Community Bank is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected status or characteristic.