[Job Summary [You have the ability to make a day-1 impact in a fast-paced, dynamic work environment as an early member of a growing team. You are eager to work cross-functionally across sales, marketing, development, and product management. Your actions and behaviors will provide the service blueprintsetting the bar high for customer success. You are obsessed with providing exceptional customer support, solving problems, and ensuring quality control. [You are comfortable with ambiguity and operate with a degree of scrappiness to ensure things dont fall through the cracks and, at the end of the day, get the job done. *[Duties and Responsibilities]{avenir="" next",sans-serif;="" padding:0in"=""}]{avenir="" next",sans-serif"=""}]{avenir="" next",sans-serif"=""}]{avenir="" next",sans-serif;="" padding:0in"=""}*

• Provide exceptional customer service to inbound customer contacts, solving customer escalations via phone, email, chat and other modes of communication
• Fulfill daily customer orders with attention to detail
• Process returns and customer cancellations and maintain positive control of inventory
• Work independently on projects and be comfortable working in an ambiguous and ever-changing environment
• Conduct audits and other duties as needed to ensure operational excellence and continuous improvement
• Gain an in-depth understanding of our products and serviceswhile being capable and willing to train customers and provide support when challenges arise
• Provide detailed summaries to team members and internal stakeholders in effort to contribute to 360-degree awareness of customer sentiments and expectations
• Be a self-starter and have a proactive approach to work
• Communicating and coordinating with internal colleagues by phone, email, and team collaboration tools (i.e., Microsoft Teams, Slack)
• This list of duties and responsibilities is not intended to be all-inclusive and can be expanded to include additional (relevant) duties and responsibilities