Financial Aid Navigator

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Financial Aid Navigator

Location

Mount Laurel, NJ

Job Type

Part Time

Job Number

01048

Department

EMSS

Opening Date

03/01/2023

• Description

• Benefits

• Questions

Description

The Financial Aid Navigator serves as the primary contact for students, parents and other members of the community, answering questions and providing information about the financial aid process. The Financial Aid Navigator provides accurate information on the status of applications and on documents relevant to the financial aid process.

Continuation of position is contingent on annual renewal of Community College Opportunity Grant funding from the state of New Jersey.

Specific Duties and Responsibilities

• Provides basic and individualized financial aid information to students, faculty and other members of the College community

• Complies with the Family Educational Rights and Privacy Act (FERPA) in all duties

• Tracks documents and prepares student files for review.

• Assume a share of the responsibility for answering telephones, mail, email, faxes and other communications as assigned

• Provides problem-solving and customer service assistance in a pleasant and knowledgeable manner as a member of a cross-functional team

• Perform special projects and assignments as directed

• Performs other related duties as assigned

OVERALL PURPOSE AND RESPONSIBILITY:

The primary and most important overall responsibility of all employees is to provide service in a pleasant, helpful, and effective manner to our students and other members of the College community.

Minimum Qualifications

Education Required:

• High school diploma required; Associate’s degree preferred.

• Relevant experience may substitute for education.

Experience Required:

• Minimum of two years customer service experience. Experience in financial aid strongly preferred but not required.

Skills/Abilities /Knowledge /Other Requirements:

• Strong interpersonal skills and attention to detail

• Strong communication and organizational skills

• Able to work under pressure with limited time expectations

• Knowledge of basic office equipment and machines including computers, scanners, and copiers as well as software applicable to a high functioning financial aid office.

• Ability to work as a member of a cross-functional team

• Ability to work effectively with students, faculty and other members of the college community

Additional Information

INSTITUTIONAL EFFECTIVENESS:

Collaborates with department members and/or the Compliance, Assessment and Research team to support planning, assessment, data collection and reporting for continuous improvement of the college.

EMPLOYEE CLASSIFICATION: Part Time

NA

01

Do you have a minimum of two years customer service experience?

• Yes

• No

  Required Question

Agency

Rowan College at Burlington County

Address

900 College Circle Drive

Mount Laurel, New Jersey, 08054

Phone

856-222-9311 ext. 1584

Website

http://www.rcbc.edu