As

KENT

Corporation

continues to grow and

proudly invest in future generations of innovators, we are excited to announce a

BRAND NEW E-commerceOperations Manager opportunity! Ready to join a four-time US Best Managed Company Award-Winner?! If you're passionate about optimizing efficiency, maximizing profitability, and delivering an exceptional customer experience, we want to hear from you!

• This role will oversee KENT's e-commerce/omnichannel logistics and fulfillment operations function. The KENT digital business spans leading pureplay, major omnichannel, and a recently launched direct-to-consumer business.
• The eCommerce function supports three KENT CPG operating companies with hundreds of leading brands and thousands of SKUs. This broad leadership role requires deep expertise in third-party fulfillment logistics functions, warehouse operations, order fulfillment, operational excellence, technology integration, and related key performance indicators.

PRIMARY DUTIES and RESPONSIBILITIES:

• Strategic Planning: Develop and implement a strategic plan for optimizing our e-commerce logistics, focusing on scalability, efficiency, and a zero error goal.
• Third-Party Logistics (3PL): Play an essential role in researching, selecting, and managing 3PL service providers, governed by supply chain management, to achieve seamless fulfillment, efficient warehousing, and transportation.
• Operational Excellence: Drive continuous improvement initiatives to enhance customer delivery experiences while reducing operational errors and costs.
• E-commerce Platforms: Collaborating with various peer functions and teams, developing operational capabilities to support the various e-commerce business channels, ensuring compliance with Amazon Prime badge requirements, Seller Fulfilled Prime standards, and Direct Ship Vendor operations.
• Inventory Management: In collaboration with the Supply Chain, Production, and Integrated Business Planning teams, support the inventory control processes to maintain accuracy and minimize opportunity losses from surplus or shortfall capacity.
• Team Leadership: Build, mentor, and lead a high-performing ecosystem dedicated to operational excellence and customer satisfaction in this highly collaborative culture.
• Data Analysis: Utilize data analytics to monitor key performance metrics and make data-driven decisions for driving operational excellence and improvements.
• Cross-functional collaboration: Work closely with other departments and subject matter experts in customer service, information technology, and supply chain to optimize the technology and processes related to end-to-end e-commerce operations.
• Vendor Relations: Strengthen and uphold relationships with third-party fulfillment logistics providers, suppliers, and technology service providers, operating within the framework of supply chain management.
• Compliance and Best Practices: Ensure all e-commerce operations comply with legal regulations and industry best practices.
• Perform other duties as assigned as the eCommerce function matures at Kent and as the workload or business needs change.

EDUCATION:

• Bachelors degree required, preferably in Marketing, Business, Supply Chain, Operations or a related field

EXPERIENCE and QUALIFICATIONS:

• Minimum of 5 years of experience in e-commerce operations management on the customer or service provider side.
• Strong knowledge of e-commerce business models, fulfillment logistics, operations, warehouse management systems, and carrier management.
• Experience with Amazon Prime badging requirements, Seller Fulfilled Prime, and other e-commerce business models.
• Certification and familiarity with Lean Six Sigma, Kaizen, DMAIC, and root cause analysis practices to help drive process improvement and operational excellence are h ghly desired.
• Excellent leadership, people management, team development, and influencing skills across functions and at all levels of an organization.
• Strong strategic decision-making abilities, using critical thinking and reasoning to solve complex problems with simple solutions.
• Exceptional negotiation skills with proficiency in data analysis and performance metrics to drive operational excellence and customer satisfaction.
• Must have exceptional organization, presentation, analytical, strong attention to detail, oral and written communication skills to coach and promote ideas.
• Goal-oriented and self-motivated with excellent time management and prioritization skills.

Equal Opportunity Employer - minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity