Job Title: Success Coach

PVN ID: ME-2310-005937

Category: Instruction and Social Service

Location: MEDGAR EVERS COLLEGE

Job Description

General Description

The Success Coach in the Predominantly Black Institutions (PBI) Program, in collaboration with the Office of Evening, Weekend and Immersion Programs, serves as a student academic success counselor/advising generalist responsible for monitoring students’ progress, advise/counsel students on various topics: academic subjects; testing; financial aid; health services; and bursar. Assist with the planning of social/cultural programs and provide a structure of support to ease students’ transition during the academic year. The Success Coach provides academic services to targeted students by conducting recruitment services, needs assessments, assist with providing college prep coaching and workshops, and other required support services on a group and individual basis. This position will focus on students who attend classes in the evening and on weekends. Therefore, the candidate for the position must be available to work weeknights, weekends and occasionally online.

Other Duties

• Collaborate with college stakeholders to implement and manage the virtual chat feature;

• Manage the staff in the Office of Evening, Weekend & Immersion Programs;

• Work closely with the Director of Evening, Weekend & Immersion Programs to advance department’s priorities in increasing the evening and weekend student population, and students interested in accelerated programs.

• Prepare a comprehensive plan for communicating with students via, group sessions, e-mail, social media, etc., to ensure the number of contacts are enhanced and maintained onsite and virtually.

• Develop, plan, and implement programs to assist with students’ transition to the college environment and collaborate with other departments and faculty to facilitate the implementation of programs and activities. This includes workshops in time management, test taking and overcoming anxieties, note-taking, mentoring, and financial aid literacy.

• Designs, delivers, and evaluates interventions, programs, and services for underrepresented, marginalized, and targeted minority students.

• Develops and coordinates high impact practices, academic support, and advising initiatives for identified student populations.

• Complete additional duties as assigned by the Director of Evening, Weekend & Immersion Program

  Qualifications

Bachelor’s degree, Master's Degree preferred, in Counseling, Psychology, Education, Student Personnel Services, Social Work, or other field with appropriate experience is required. Professional experience working in higher education or related setting. Three-5 years of professional experience in a higher education setting.

Successful experience with chat bot features; online student support services; and as a success coach in higher education, proven skill in working with an electronic student record-keeping database (i.e. PeopleSoft, EAB Navigate) and Microsoft Office Suite computer applications; and a facility for mastering new software formats as needed. Experience working with faculty and instructional academic staff.

RFCUNY Benefits RFCUNY Employee Benefits and Accruals

About the Research Foundation

The Research Foundation of The City University of New York (RFCUNY) was established as a not-for-profit educational corporation chartered by the State of New York in 1963. RFCUNY supports CUNY faculty and staff in identifying and obtaining external support (pre-award) from government and private sponsors and is responsible for the administration of all such funded programs (post-award).

RFCUNY stands between CUNY’s principal investigators (PIs) and the sponsors who support them and strives to fulfill its essential responsibilities to both groups. Working closely with individual PIs and Grants Officers on the campuses, RFCUNY oversees employment, accounting, audit, reporting, purchasing, and special responsibilities that include management of a planned giving program; liaison with governmental agencies and foundations; negotiation of agreements; facility construction and renovation; protection and commercialization of intellectual property; and compliance with applicable standards in research involving human subjects, animal care, environmental and radiological safety, and conflicts of interest.

Equal Employment Opportunity Statement The Research Foundation of the City University of New York is an Equal Opportunity/Affirmative Action/Americans with Disabilities Act/E-Verify Employer. It is the policy of the Research Foundation of CUNY to provide equal employment opportunities free of discrimination based on race, color, age, religion, sex, pregnancy, childbirth, national origin, disability, marital status, veteran status, sexual orientation, gender identity, genetic information, marital status, domestic violence victim status, arrest record, criminal conviction history, or any other protected characteristic under applicable law.

Key Features

Department Evening /Weekend

Status Full Time

Annual Salary Range $50,000.00 - $70,000.00

Closing Date May 31, 2024 (Or Until Filled)

Bargaining Unit No

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