LOCATION: This is a hybrid role that can be based in Richmond or Norfolk. You must be within 50 miles/1 hour commute of one of these locations, and Virginia residency is required.

HOURS: General business hours, Monday through Friday.

TRAVEL: Travel is required throughout the state, as needed.

Responsible for the development and ongoing management of one or more external client facing programs within a business unit. Will engage with juvenile and family court staff and caseworkers; streamline communication, processes, and address barriers to effective systems of care.

Primary duties may include, but are not limited to:

• Manages the development, approval, implementation and compliance of on-going external client facing programs.

• Develops program budget.

• Ensures program meets its stated objectives.

• Provides subject matter expertise in response to day to day business issues.

• Researches applicable subject matter practices and remains aware of industry trends.

• Manages relationships and partners with corporate and regional business areas.

• Coordinates training related to the external client facing program.

• Develops program success measures and performs periodic assessments of external client facing program success.

• Provides care coordination teams with expertise on the court/judicial process and the juvenile justice system.

• Provides a conduit between judiciary, juvenile justice system and health plan to address system, organizational and specific member issues.

Required Qualifications

• Requires a BA/BS in a related field and minimum of 3 years experience in external client facing program management; or any combination of education and experience, which would provide an equivalent background.

Preferred Qualifications

• Lived experiences with behavioral health and/or juvenile justice programs is strongly preferred.

• Experience working with community resources, organizations, or agencies is very helpful.

• Experience working in Virginia Child Welfare system is strongly preferred.

• Experience as a juvenile court officer is a plus.