Title: Expert IT Systems Location: United States-Texas-Notrees Other Locations:

Description

Contribute. Grow. Lead...with OxyChem. Looking for a challenge? Desire to achieve your true potential? OxyChem is a growing, action-oriented, safety driven chemical manufacturing company continually striving to be the best in the business while staying focused on environmental protection. The secret to our success has and will continue to be our people.

Occidental Chemical Corporation (OxyChem) is a leading North American manufacturer of polyvinyl chloride (PVC) resins, chlorine and caustic soda – key building blocks for a variety of indispensable products such as plastics, pharmaceuticals and water treatment chemicals. Other OxyChem products include caustic potash, chlorinated organics, sodium silicates, chlorinated isocyanurates and calcium chloride. OxyChem's market position is among the top three producers in the United States for the principal products it manufactures and markets. Based in Dallas, Texas, the company has manufacturing facilities in the U.S., Canada and Latin America.

In a fast-paced industry that demands precision, we create a supportive workplace where the safety and well-being of our employees are paramount. We are committed to rewarding top performers, offering very competitive pay and benefits, and providing tremendous career development opportunities. We are looking for an experienced and self-motivated individual to fill the position of IT Expert within the Customer Experience department located in our facility approximately 45 minutes from Kermit, TX near Notrees, TX. 

A successful candidate will ultimately be responsible for:

• Developing strong customer relationships with the plant manager and operations teams on site. Understand priorities and challenges.
• Develop good understanding of the IT organization and support model, and develop strong relationship with relavant IT Teams.
• Partnering with the business to roll out new technologies, applications, and tools that will positively improve the IT user experience.
• Troubleshooting problem areas in a timely manner ensuring clear and effective communication throughout the cycle of support, providing end-user assistance where required.
• Logging and tracking all incidents and service requests into company provided tools. Work with users through a series of actions to help set up systems or resolve issues. Working continuously on a task until completion or escalating to the next level support, when appropriate.
• Installing, configuring, and supporting computer hardware, operating systems, and applications. Includes PC hardware, Operators Tables, peripherals, software, printers and other IT equipment.  Also helping other teams with data room equipment, cabling, hardware installations and replacing parts as required.
• Monitor system performance and respond to hardware, software, automation, and network inquiries by clarifying technical issues and resolving problems first hand or by coordinating other resources as necessary.  
• Collaborate with other IT teams, including the Automation, Network and Server teams, to provide assistance with resolving issues, making improvements and identifying repetitive problems.
• Collaborate with other IT Network team to provide assistance in resolving LTE issues, including private, public and end user devices.
• Collaborate with other IT field network team to provide assistance in resolving backbone network issues,  including microwave, fiber and copper.
• Collaborate with the Oxy Corporate Security Team to provide assistance and resolve camera and badging systems.
• Keep local assigned sites informed of upcoming activities. Keep customer base informed of changes and issues with the IT environment. Work with IT groups to stay current on changes, initiatives, problems and experiences seen across the enterprise.
• Must be capable of providing proper documentation and knowledge transfer, such as maintaining and providing solution documentation to other team members, IT and business areas, detailing hardware installations, logically storing project files, and cross-training. 
• Model a strong work ethic and take the lead on a variety of support initiatives. Be flexible and willing to adapt to changing business requirements. Continuously learn technologies, customer business needs, and apply techniques to customer needs.
• Conduct formal and informal end-user training on the use of various applications and hardware.
• Physically able to maneuver IT hardware; including servers, UPS and batteries when necessary.

Qualifications

Required Qualifications:

• Bachelor’s degree in Computer Science, MIS, or other relevant discipline or have 5 or more years of relevant work experience.
• Must have a strong customer service spirit and experience in providing IT support. 
• Communication skills (written and verbal).  Ability to work well with people and assess needs. Must be able to communicate professionally with people both inside & outside the organization, which may include business stakeholders, vendors, and business partners.
• Strong work ethic with attention to detail.
• Must have troubleshooting skills and knowledge to provide support for Dell hardware, Microsoft Windows Operating System, Microsoft SCCM, Microsoft 365, and Microsoft Office Suite
• Ability to work independently, multi-task, follow processes, policies; including environmental & safety, and act as a contributing member of a team environment.
• Must be able to plan and prioritize daily tasks with excellent organizational skills including accurate records keeping and proper documentation.
• Valid driver’s license with no restrictions that would prohibit driving a company vehicle.
• Available for callouts nights & weekends as needed.

Desired Qualification:

• Experience using ServiceNow for Incident Management, Request Fulfillment, Knowledge Management and Hardware Asset Management
• Troubleshooting skills and knowledge to provide support for IT infrastructure, WAN/LAN & Wireless, LTE, printing, scanning, audio-visual, computing, 2-way radio communications, automation software.
• Oil & Gas industry experience is a plus.
• Troubleshooting skills and knowledge to provide support for MS Office 365
• Troubleshooting skills and knowledge to provide support for Windows, Android and iOS operating systems
• Experience with Project Management. Ability to manage projects as well as a resource for projects.

Relocation will not be provided. 

Occidental does not offer sponsorship of employment-based nonimmigrant visa petitions for this role.

Occidental is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, marital status, political preference, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

Recruitment Fraud

It has come to our attention various individuals and/or organizations are contacting people falsely pretending to recruit on behalf of Oxy. Please be aware that these recruiting scams and communications do no originate nor are they associated with our recruitment process.

Oxy does not charge a fee at any stage of the recruiting process. We will never:

Ask you to pay for applications, interviews, meetings, processing, training or for any other fees

Use recruiting or placement agencies that charge candidates an advance fee of any kind or

Request personal information such as passport and bank account details at an early stage of our recruitment process.

We recommend against responding to unsolicited business propositions or offers from people you don’t know. Do not disclose your personal or financial details. If you believe you have been the victim of a recruiting scam, please contact your local police department.