Charles Schwab Sr. Manager, Custody Solutions Team Premiere Concierge in Orlando, Florida


Orlando - FL, ORL2, 1958 Summit Park Dr, 32810

Larcelia Shells


As a company, we were established by Chuck at over 40 years ago to champion Main Street over Wall Street, and to help Americans transform themselves from earners to owners. Through advocacy and innovation, we work to make investing more affordable, accessible and understandable for all. As we enter our fifth decade, we are looking for talented, innovative and driven people who believe they can help themselves, and our clients, create a better future.

Our Opportunity:

Advisor Services is the leading provider of custodial, trading, technology and practice management to registered independent advisory firms. We provide access to sophisticated wealth-management services that help advisors attract and retain affluent clients, as well as profitably grow, compete and succeed in their business efforts.

Advisor Services Custody Solutions Team supports Schwab’s Advisor Services management by providing analysis, coordination, and resolution on a variety of policy exception requests. The team also works with AS Sales and Service to find flexible solutions to complex situations. We regularly interact with internal business partners such as Corporate Counsel, Risk, and Compliance, to act as intermediary and assist / analyze / advise / manage policy exception decisions.

This role will primarily be responsible for, and focus on, finding solutions to the complex needs of advisors in our Premier Service offering. This position is an individual contributor role that reports to the Managing Director.

What you’ll do:

  • Provide concierge solution service to Premier Advisors working with ultra-high net worth clients

  • Work with AS Sales, ACT Service and directly with Advisors to determine solutions to complex requests

  • Identify, research, analyze and highlight risks and legal issues which assist the business in making an informed decision

  • Develop and manage customized solutions

  • Work directly with Legal Services, Compliance and other business partners to find solutions to complex requests

  • Overcome obstacles to successfully execute on multiple objectives simultaneously

  • Partner with other team members to continually enhance the process client experience and outcomes

What you have:

  • Experience in the securities, brokerage or financial services industry and/or working with regulatory and risk issues

  • Superior partnering skills as work typically requires a coordinated effort with team members and cross-functional business partners

  • A good understanding of the diverse needs of Family Offices and RIAs, and how they interact with their clients, Schwab Sales and Service.

  • A good understanding of the Advisor Service’s Organization

  • The ability to think creatively, find flexible solutions to complicated situations and professional maturity to handle ambiguous situations

  • Strong verbal and written communication skills required.

  • Proven ability to interact effectively with internal and external business partners as well as Senior Management.

  • Knowledge of Advisor Services Business policies and procedures, products and services

  • Demonstrated experience in reaching resolution on complex issues.

  • Good judgment skills – when to go deep and when to escalate issues will be critical to the success of this role

  • Comfortable dealing with ambiguity

  • Excellent time and resource management skills

  • Knowledge of Microsoft Office is required

  • Bachelor’s degree or equivalent 7+ years of relevant experience

  • Legal background experience in trusts & estates, corporate, or contract law preferred

Charles Schwab & Co., Inc. will consider for employment qualified applicants with criminal histories consistent with SanFrancisco ordinance 17-14 and federal law and regulations applicable to CharlesSchwab.

What you’ll get:

  • Comprehensive Compensation and Benefits package

  • Financial Health: 401k Match, Employee Stock Purchase Plan, Employee Discounts, Personalized advice, Brokerage discounts

  • Work/Life Balance: Sabbatical, Paid Parental Leave, New Mothers returning to work Program, Tuition Reimbursement Programs, Time off to volunteer, Employee Matching Gifts Program

  • Everyday Wellness: Health and Lifestyle Wellness Rewards, Onsite Fitness Classes, Healthy Food Choices, Wellness Champions

  • Inclusion: Employee Resource Groups, Commitment to diversity, Strategic partnerships

  • Not just a job, but a career, with an opportunity to do the best work of your life

Learn more about Life@Schwab at mailto:Life@Schwab.Charles .

Charles Schwab & Co., Inc. is an equal opportunity and affirmative action employer committed to diversifying its workforce. It is Schwab's policy to provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, disability, legally protected medical condition, genetic information, marital status, sexual orientation, protected veteran status, military status, citizenship status or any other status that is protected by law. Schwab also does not discriminate against applicants or employees because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. At Schwab, we believe that every employee, through their diverse abilities and experiences, can contribute to our growth, innovation and client loyalty. We embrace diversity and are committed to providing equal opportunity to all employees and applicants. If you have a disability, and require reasonable accommodations in the application process, call Human Resources at 800-725-3535. We will be happy to assist you. Schwab will only share your accommodation request with those individuals who have a specific need to know. The request for an accommodation will not affect Schwab's hiring decisions. All other submissions should be performed online.

Job Specifications

Relocation Offered?: No

Work Schedule: Days

Languages: English - spoken

Current Licenses / Certifications: None

Relevant Work Experience: Financial Services-6+ yrs

Position Located In: FL - Orlando

Education: BA/BS

Job Type: Full Time

Category:Customer Service/Client Service

Activation Date: Friday, June 15, 2018

Expiration Date: Saturday, July 21, 2018

Apply Here