Description

We are seeking a knowledgeable and proactive MAC Support Technician to join our IT team. The ideal candidate will have extensive experience with Tanium, JAMF, and enterprise-level MAC environments. The MAC Support Technician will be responsible for managing and supporting our fleet of Apple devices, ensuring their optimal performance and security.

Key Responsibilities:

• Provide technical support for MAC users, addressing hardware, software, and network issues efficiently.

• Manage and deploy MAC devices using JAMF Pro, including configuration, maintenance, and troubleshooting.

• Utilize Tanium for endpoint management, security, and compliance monitoring.

• Maintain and optimize enterprise MAC environments, ensuring seamless integration and operation.

• Perform routine updates, patch management, and system maintenance to ensure the reliability and security of MAC devices.

• Collaborate with the IT team to develop and implement policies and procedures for MAC management.

• Conduct training sessions and provide guidance to end-users on MAC functionalities and best practices.

• Document support activities, configurations, and procedures accurately.

• Stay updated with the latest industry trends and best practices in MAC support and management.

  Requirements

Qualifications:

• Proven experience as a MAC Support Technician or similar role.

• Strong knowledge of MAC OS and Apple hardware.

• Proficiency in JAMF Pro for device management.

• Experience with Tanium for endpoint security and management.

• Familiarity with enterprise MAC environments and associated challenges.

• Excellent troubleshooting skills and attention to detail.

• Strong communication and customer service skills.

• Ability to work independently and as part of a team.

• Relevant certifications (e.g., Apple Certified Support Professional, JAMF Certified) are a plus.

  Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https:///www.roberthalf.com/us/en/terms) .