Description

Robert Half's client in Phoenix, Arizona is seeking a Help Desk Technician.

Highlights of what our Help Desk Technician will do:

• Exhibits excellent communication and interpersonal skills.

• Demonstrated ability to resolve difficult technical issues with limited information.

• Provide help desk support and resolve problems to the end user’s satisfaction.

• Maintains and supports enterprise resources, including laptops, desktops, tablets, mobile phones and other network enabled devices.

• Monitor, respond and resolve incidents in our Zendesk Ticketing system while ensuring SLA performance metrics are met.

• Strong understanding of Windows 10/11 operating system.

• Limited experience with identifying phishing email and malware using various cybersecurity tools.

• Solid understanding of Active Directory, Exchange and File Administration.

• Comfortable replacing hard drives, memory and other computer components.

• Onboarding / offboarding users.

• Maintain inventory of all equipment, software and software licenses

• Perform timely workstation hardware and software upgrades as required

• Ability to work independently with limited oversight.

• Provide support for multiple locations.

• Remote site visits may also include overnight stay.

• Installing, moving, equipment that may weigh up to 50 lbs.

• Some night, weekend support and out of state travel.

  Requirements

*Skills & experience that are necessary as a Help Desk Technician will include, but not limited to:

• Bachelor’s degree

• 1-2 years of relevant help desk support experience

• Bachelor’s Degree in Information Systems, Business, Communications or related field (preferred)

• Bilingual Spanish (preferred)

  Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https:///www.roberthalf.com/us/en/terms) .