Charles Schwab Learning Systems Consultant in Phoenix, Arizona
Phoenix - AZ, PHXPEAK, 2423 E Lincoln Dr, 85016-1215
Valerie Denise Yrigolla
We believe that , when done right, investing liberates people to create their own destiny. We are driven by our purpose to champion every client’s goals with passion and integrity. We respect and appreciate the diversity of our employees, our clients, and the communities we serve. We challenge conventions strategically to create value for our clients, our firm and the world. We live and bring to life the concept of ‘own your tomorrow’ every day. We champion our employee strengths, guide their development, and invest in their long-term success. We hire optimistic, results-oriented, curious, innovative, and adaptable people with the desire to help our clients and one another succeed.
As a company, we were established by Chuck at http://www.aboutschwab.com/about/leadership/charles_schwab over 40 years ago to champion Main Street over Wall Street, and to help Americans transform themselves from earners to owners. Through advocacy and innovation, we work to make investing more affordable, accessible and understandable for all. As we enter our fifth decade, we are looking for talented, innovative and driven people who believe they can help themselves, and our clients, create a better future.
The Learning Systems Consultant identifies and implements process management by configuring and managing a variety of learning systems and platforms. The position must have a broad understanding of learning technologies to support learning operations while partnering with leaders, and business partners to ensure system stability and quality of service while actively contributing to the continuous improvement of the enterprise-wide plan for learning.
What you’ll do:
Work on problems of diverse scope where analysis of data requires evaluation of intangible factors.
Demonstrate good judgment in selecting methods and techniques for obtaining solutions.
Escalate issues of immediate priority/production that are critical to support partners – must be able to clearly articulate technical issues and steps taken to identify the root cause.
Assist leadership to plan, organize, and implement system processes, recommend priorities, and develop standard work.
Anticipate, prevent, and when necessary, understand end-user issues and business requirements.
Develop, implement, test, and modify system requirements.
Coordinate operational requirements such as upgrades and manage processes relevant to the specific learning system.
Develop and maintain system and process documentation, partner training materials, and just-in-time support resources.
Create, maintain and utilize test scripts.
Evaluate the effectiveness of current processes and make recommendations.
Analyze and Troubleshoot Tier 3 level systems issues.
What you have:
Organizational skills and attention to detail to manage complex processes involving people, data, and systems.
Critical thinking skills to diagnose software and platform functionality issues; Ability to break down complex issues into manageable segments that enable root cause to be isolated, identified, and resolved.
Demonstrated ability to lead small projects with support from more senior positions.
Experience documenting and training on system procedures and standards.
Demonstrated customer service and problem-solving skills.
Demonstrated ability to meet project goals, quality standards, and timelines.
Strong and effective verbal, written, and interpersonal communication and collaboration skills.
Ability to build and retain strong interpersonal relationships and partnerships.
Experience with learning system protocols such as SCORM/AICC/xAPI.
Proficiency using MS Office suite tools including PowerPoint, Excel, Word, OneNote and Access.
Demonstrated consulting experience in process design, and quality improvement.
Experience providing leadership in the adaptation and implementation of new processes or technology that enhance the learning experience.
Experience organizing and reporting across large sets of data.
Experience working with a Learning Management System
Drupal Content Management System (CMS) experience
What you’ll get:
Comprehensive Compensation and Benefits package
Financial Health: 401k Match, Employee Stock Purchase Plan, Employee Discounts, Personalized advice, Brokerage discounts
Work/Life Balance: Sabbatical, Paid Parental Leave, New Mothers returning to work Program, Tuition Reimbursement Programs, Time off to volunteer, Employee Matching Gifts Program
Everyday Wellness: Health and Lifestyle Wellness Rewards, Onsite Fitness Classes, Healthy Food Choices, Wellness Champions
Inclusion: Employee Resource Groups, Commitment to diversity, Strategic partnerships
Not just a job, but a career, with an opportunity to do the best work of your life
Learn more about Life@Schwab at http://www.aboutschwab.com/careers/lifeatschwab/" .
Charles Schwab & Co., Inc. is an equal opportunity and affirmative action employer committed to diversifying its workforce. It is Schwab's policy to provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, disability, legally protected medical condition, genetic information, marital status, sexual orientation, protected veteran status, military status, citizenship status or any other status that is protected by law. Schwab also does not discriminate against applicants or employees because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. At Schwab, we believe that every employee, through their diverse abilities and experiences, can contribute to our growth, innovation and client loyalty. We embrace diversity and are committed to providing equal opportunity to all employees and applicants. If you have a disability, and require reasonable accommodations in the application process, call Human Resources at 800-725-3535. We will be happy to assist you. Schwab will only share your accommodation request with those individuals who have a specific need to know. The request for an accommodation will not affect Schwab's hiring decisions. All other submissions should be performed online.
Relocation Offered?: No
Work Schedule: Days
Languages: English - spoken
Current Licenses / Certifications: None
Relevant Work Experience: Human Resources-2-5 yrs, IT-System Administration-2-5 yrs
Position Located In: AZ - Phoenix, TX - Westlake
Job Type: Full Time
Activation Date: Wednesday, November 7, 2018
Expiration Date: Saturday, December 1, 2018