Charles Schwab Lending Solutions Manager in Phoenix, Arizona


Phoenix - AZ, PHX4750A, 4750 E Francisco, 85044-5359

Brittany Steichen


We believe that , when done right, investing liberates people to create their own destiny. We are driven by our purpose to champion every client’s goals with passion and integrity. We respect and appreciate the diversity of our employees, our clients, and the communities we serve. We challenge conventions strategically to create value for our clients, our firm and the world. We live and bring to life the concept of ‘own your tomorrow’ every day. We champion our employee strengths, guide their development, and invest in their long-term success. We hire optimistic, results-oriented, curious, innovative, and adaptable people with the desire to help our clients and one another succeed.

As a company, we were established by Chuck at over 40 years ago to champion Main Street over Wall Street, and to help Americans transform themselves from earners to owners. Through advocacy and innovation, we work to make investing more affordable, accessible and understandable for all. As we enter our fifth decade, we are looking for talented, innovative and driven people who believe they can help themselves, and our clients, create a better future.

Banking & Trust Services (BTS) is the business enterprise within Schwab overseeing Charles Schwab Bank and the Charles Schwab trust companies. The BTS organization offers deposit, loan and trust products to Schwab clients who are looking for holistic wealth management solutions that complement their brokerage activities. The integrated banking and brokerage services represent the strong value proposition we offer our clients.

Charles Schwab Bank is a full-service bank that offers a range of competitive deposit and lending products. In 2003, we launched Schwab Bank as a bank for investors, and it has grown to be the 12th largest bank in the United States. Our goal is to offer a banking experience that complements the Schwab brokerage capabilities, providing banking products tailored to meet our clients’ unique needs as investors, all in one convenient location. Consistent with the brand, we offer exceptional client experience.

Our Opportunity:

The Manager – Lending Solutions Team (LST) will serve as the single point of contact for all Charles Schwab clients, employees, and internal partners interested in learning about or applying for a mortgage, pledged asset line of credit and for questions and escalations throughout the entire lending process. This team will play a key role in the success of the Bank’s lending program through delivering an outstanding client experience while helping the firm realize it’s earning potential. The LST will provide a single point of contact throughout the entire mortgage and pledge asset line application and origination process, maintaining consistent communication and providing problem resolution and troubleshooting. A successful LST member will combine a high level of technical lending and servicing expertise, strong relationship skills, and will demonstrate sound judgment in providing a premier lending experience. The LST will handle a broad range of inquiries, issues, escalations, and products in meeting our client’s needs and while relying on multiple systems, experience, and judgment. In addition, the LST will also need to understand the Charles Schwab organization as a whole, including its clients, experience models including sales, service, and support structures, and internal partners required for information gathering, reporting, and problem resolution. The Manager – Lending Solutions Team (LST) is a first line of defense unit position for Charles Schwab Bank and assures compliance with all Bank policies and procedures, as well as all applicable state and federal banking regulations in the context of their responsibilities.

What you’ll do:

  • Provide a single point of contact for all Charles Schwab clients, employees, and internal partners as they inquire about, apply for, and close on mortgages and/or pledge asset lineWork with clients by phone to provide rate quotes, PAL payments, payoffs and basic information on our lending products

  • Provide consistent communication throughout the entire application, processing, and closing process

  • Anticipate possible issues in advance and work to address them throughout the loan process

  • Use sound judgment and relationship skills to resolve complaints and ensure an outstanding client experience

  • Work with the client, RIA, FC, application processor, and loan underwriter to gather information and ensure smooth loan processing

  • Utilize technical lending and servicing expertise along with relationship and analytical skills to identify and recommend appropriate lending solutions based on individual client needs and financial situation

  • Handle interest rate and credit exception requests by escalating to appropriate parties and ensuring a timely response

  • Foster strong partnerships and relationships with business partners, including loan processors and underwriters, FCs, RIAs, and clients and provide service on a wide range of issues and products

  • Respond to general inquiries and encourage clients to apply

  • Be available to take all appropriate steps to ensure each client is provided with an outstanding client experience

  • In addition to assisting mortgage clients throughout the origination and closing process, the LST will be available to take servicing questions for active mortgage and pledged asset loans

What you have:

  • Extensive bank lending sales experience in serving high net worth and investment Advisor clients with complex lending solution needs

  • An extremely strong understanding/knowledge of complex mortgage products (previous experience as a loan/mortgage officer and/or experience with originating complex mortgage loans)

  • Five or more years of proactive, successful lending origination and pipeline management experience in the financial services industry with a focus on high net worth clients

  • Proven ability to meet individual as well as organization service level scores

  • Outstanding written and verbal communication skills

  • Bachelors degree or equivalent experience required

  • Comprehensive industry and high net worth client solution knowledge

  • Relationship and client retention management experience and success

What you’ll get:

  • Comprehensive Compensation and Benefits package

  • Financial Health: 401k Match, Employee Stock Purchase Plan, Employee Discounts, Personalized advice, Brokerage discounts

  • Work/Life Balance: Sabbatical, Paid Parental Leave, New Mothers returning to work Program, Tuition Reimbursement Programs, Time off to volunteer, Employee Matching Gifts Program

  • Everyday Wellness: Health and Lifestyle Wellness Rewards, Onsite Fitness Classes, Healthy Food Choices, Wellness Champions

  • Inclusion: Employee Resource Groups, Commitment to diversity, Strategic partnerships

  • Not just a job, but a career, with an opportunity to do the best work of your life

Learn more about Life@Schwab at" .

Charles Schwab & Co., Inc. is an equal opportunity and affirmative action employer committed to diversifying its workforce. It is Schwab's policy to provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, disability, legally protected medical condition, genetic information, marital status, sexual orientation, protected veteran status, military status, citizenship status or any other status that is protected by law.

Job Specifications

Relocation Offered?: No

Work Schedule: Evenings

Languages: English - spoken

Current Licenses / Certifications: None

Relevant Work Experience: Customer Service-2-5 yrs, Banking-6+ yrs

Position Located In: AZ - Phoenix

Education: BA/BS

Job Type: Full Time


Activation Date: Tuesday, May 8, 2018

Expiration Date: Saturday, June 30, 2018

Apply Here