We offer remote work opportunities (AK, AR, AZ, CA, *CO, FL, *HI, IA, ID, IL, KS, LA, MD, MN, MO, MT, NE, NV, NM, NC, ND, OK, OR, SC, SD, TX, UT, VA/DC, *WA, WI and WY only)

Veterans, Reservists, Guardsmen and military family members are encouraged to apply!

Job Summary

Responsible for leading our deployment support team in ensuring successful implementation and post-deployment support for our products and services. The deployment support manager will be responsible for overseeing the deployment process, coordinating with internal teams and partners, and providing ongoing support to ensure smooth transitions and customer satisfaction.

Education and Experience

Required:

Bachelors Degree in Healthcare or Business Administration, Management Information or related field; or equivalent background and experience U.S. Citizenship Must be able to receive a favorable Interim and adjudicated final Department of Defense (DoD) background investigation Proven experience in deployment management or a similar technical role, with at least 5 years of experience Solid understanding of deployment processes, tools, and best practices High competency use of MS Office applications including Jira, MS Project, Visio, Excel, PowerPoint, Word, and other modern project management process tools Demonstrated large, cross-functional program design and deployment experience Preferred: Preferred Large, complex Department of Defense cross-functional program/project deployment launches Background/experience/assignment working Veterans Administration and/or Military Health System Project Management Professional (PMP) Certification Veteran or military family member

Key Responsibilities

Manage and lead a team of deployment support analysts to ensure timely and successful deployment of products or services. Develop and implement deployment strategies, plans, and procedures to meet project requirements and timelines. Coordinate with cross-functional teams, including project managers, developers, QA, and vendors, to ensure seamless deployment processes. Identify and Execute Hot Shot Tiger Team Initiatives. Monitor and report deployment metrics and KPIs to track performance, identify trends, and drive continuous improvement. Track progress on all ongoing projects (issues, risks, schedule, changes, costs, and scope); provide updates to supervisors, executives and stakeholders as required. Conduct post-deployment reviews and evaluations to identify areas for improvement and implement corrective actions.

Competencies

Coaching / Training / Mentoring: Actively foster actions required for desired business outcomes through ongoing constructive feedback. Communication / People Skills: Ability to influence or persuade others under positive or negative circumstances; adapt to different styles; listen critically; collaborate. Coping / Flexibility: Resiliency in adapting to a variety of situations and individuals while maintaining a sense of purpose and mature problem-solving approach. Empathy / Customer Service: Customer-focused behavior; helping approach, including listening skills, patience, respect, and empathy for another's position. Independent Thinking / Self-Initiative: Critical thinkers with ability to focus on things which matter most to achieving outcomes; commitment to task to produce outcomes without direction and to find necessary resources. Information Management: Ability to manage large amounts of complex information easily, communicate it clearly, and draw sound conclusions. High Intensity Environment: Ability to function in a fast-paced environment with mul iple activities occurring simultaneously while maintaining focus and control of workflow. Leadership: Successfully manage different styles of employees; provide clear direction and effective coaching. Multi-Tasking / Time Management: Prioritize and manage actions to meet changing deadlines and requirements within a high volume, high stress environment. Organizational Skills: Ability to organize people or tasks, adjust to priorities, learn systems, within time constraints and with available resources; detail-oriented. Problem Solving / Analysis: Ability to solve problems through systematic analysis of processes with sound judgment; has a realistic understanding of relevant issues. Team-Building / Team Player: Influence the actions and opinions of others in a positive direction and build group commitment. Technical Skills: Manages the maintenance of standards, methods and processes for project execution, reporting and communication. Manage the creation of tools that will generate executive briefing and early alert reports related to potential issues. In depth knowledge of PMBOK project management knowledge, processes and skills to understand issues and technologies involved with successful project delivery.

Working Conditions

Working Conditions:

Must be able to work after normal business hours and weekends as necessary to deliver projects on time Must be flexible and able to adapt to change Must be available to travel approximately 15% of the time Works within a hybrid office and remote home environment Extensive desk-side work, meetings, prolonged sitting Annual base salary for Colorado, Hawaii and Washington State residents: Approx. $140,000 depending on experience