Charles Schwab Specialist - HR Operations in Phoenix, Arizona


Phoenix - AZ, PHXPEAK, 2423 E Lincoln Dr, 85016-1215

Evan Russell


We believe that , when done right, investing liberates people to create their own destiny. We are driven by our purpose to champion every client’s goals with passion and integrity. We respect and appreciate the diversity of our employees, our clients, and the communities we serve. We challenge conventions strategically to create value for our clients, our firm and the world. We live and bring to life the concept of ‘own your tomorrow’ every day. We champion our employee strengths, guide their development, and invest in their long-term success. We hire optimistic, results-oriented, curious, innovative, and adaptable people with the desire to help our clients and one another succeed.

As a company, we were established by Chuck at over 40 years ago to champion Main Street over Wall Street, and to help Americans transform themselves from earners to owners. Through advocacy and innovation, we work to make investing more affordable, accessible and understandable for all. As we enter our fifth decade, we are looking for talented, innovative and driven people who believe they can help themselves, and our clients, create a better future.

Our Opportunity:

The HR Direct group is seeking a Specialist who can demonstrate energy, empathy, and problem-solving skills while delivering unparalleled value and outstanding service to our internal clients. Responsibilities include providing concierge-style service; act as HR Direct liaison for HR partners such as HR Solution teams; mentor and train HR Direct Associates. This is an individual contributor role reports to Team Manager, HR Direct.

What you’ll do:

  • Act as liaison and primary point-of-contact for HR partner groups such as HR Solutions. Work with your manager and HR Solutions to help coordinate HR Direct duties.

  • Provide SME support for HR Direct team by mentoring new HR Direct Associates, creating and delivering training, and providing ongoing support.

  • Develop and review knowledge articles (e.g. predefined solutions) that can be leveraged for employee self-help and as HR Direct reference.

  • Create and deliver basic HR Direct reporting to provide status updates and opportunities for process improvements.

  • Will use a consultative approach with our clients regarding topics such as payroll, benefits, policies, procedures and company programs

  • Navigate high incoming phone volume to effectively communicate HR Policies/Programs and complex subjects to clients and business partners

  • Will use a variety of applications such as Workday, Help Engine, Authoria, eTimesheets to communicate, gather and track data

  • Identify opportunities for process improvements and communicate to HR Direct leadership

  • Demonstrate a high level of integrity, responsiveness and ownership of work to build trust with clients and colleagues

What you have:

  • Minimum of 3-4 years of client service experience

  • Intermediate to advanced Microsoft office skills including Word and Excel and ability to navigate through multiple applications at one time.

  • Passion for service, strong client focus and desire to build relationships during each interaction

  • Flexibility and ability to learn new programs and policies

  • Strong written and verbal communication skills

  • Proven problem solving, organizational and analytical skills

  • Strong ability to work as a team or independently on special projects.

  • HR experience related to practices, policies and procedures preferred

What you’ll get:

  • Comprehensive Compensation and Benefits package

  • Financial Health: 401k Match, Employee Stock Purchase Plan, Employee Discounts, Personalized advice, Brokerage discounts

  • Work/Life Balance: Sabbatical, Paid Parental Leave, New Mothers returning to work Program, Tuition Reimbursement Programs, Time off to volunteer, Employee Matching Gifts Program

  • Everyday Wellness: Health and Lifestyle Wellness Rewards, Onsite Fitness Classes, Healthy Food Choices, Wellness Champions

  • Inclusion: Employee Resource Groups, Commitment to diversity, Strategic partnerships

  • Not just a job, but a career, with an opportunity to do the best work of your life

Learn more about Life@Schwab at" .

Charles Schwab & Co., Inc. is an equal opportunity and affirmative action employer committed to diversifying its workforce. It is Schwab's policy to provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, disability, legally protected medical condition, genetic information, marital status, sexual orientation, protected veteran status, military status, citizenship status or any other status that is protected by law. Schwab also does not discriminate against applicants or employees because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. At Schwab, we believe that every employee, through their diverse abilities and experiences, can contribute to our growth, innovation and client loyalty. We embrace diversity and are committed to providing equal opportunity to all employees and applicants. If you have a disability, and require reasonable accommodations in the application process, call Human Resources at 800-725-3535. We will be happy to assist you. Schwab will only share your accommodation request with those individuals who have a specific need to know. The request for an accommodation will not affect Schwab's hiring decisions. All other submissions should be performed online.

Job Specifications

Relocation Offered?: No

Work Schedule: Days

Languages: English - spoken

Current Licenses / Certifications: None

Relevant Work Experience: Financial Services-less than 2 yrs, Human Resources-2-5 yrs

Position Located In: AZ - Phoenix

Education: BA/BS

Job Type: Full Time

Category:Human Resources/Training/Recruiting

Activation Date: Tuesday, May 1, 2018

Expiration Date: Friday, June 1, 2018

Apply Here