Customer Success Engineering Solutions Architect

Department: Customer Success

City: Pune

State: India

Customer success Engineering Solutions architect:

Nuvolo is the global leader in modern, cloud-based Connected Workplace solutions. Built on ServiceNow, we provide a single platform to manage all people, all physical locations, all assets, and all work - enabling data sharing across departments. Industries we serve through our SaaS applications include healthcare, life sciences, financial services, retail, government, higher education & enterprise. We are a software company that provides generous compensation, excellent benefits, and the opportunity to be surrounded by passionate team members that look out for each other.

The Customer Success Engineering team is part of the Client Experience organization. The purpose of the team is to partner up with Customer Success team toassistwiththe technical aspect ofclient management. Customer Success Engineering will also create and maintain tooling and automation that will optimize the technical assessment of clients and excel their growth in alignment with the Product Maturity Framework. When needed, the team will be dedicated to conducting client health checks and proactively identifying areas for performance optimization. They will also support our Solution Consulting team to create tailored demonstrations of Nuvolo-s products.

As Nuvolo's CSE Solution Architect, you will leverage your core background and experience to ensure the success and the satisfaction of our clients by actively designing, developing and delivering tailored solutions to drive operational quality that propel customers forward to maximize the investment value from Nuvolo. You will lead the assessment of clients- usage of Nuvolo products and workflows to help identify areas for optimization and value enhancement. You will design, develop and maintain tools to help support the mission, efficiency, and effectiveness of the Customer Engineering Organization. It is also expected that you will educate our clients by demonstrating our products, providing guidance aligned with best practices and industry standards.

Responsibilities:

• Partner with Customer Success Managers to define success plans, optimization opportunities, and product best practices for customers.

• Conduct thorough assessments of client product usage and workflows to identify areas for optimization, increased efficiency, and value enhancement.

• Collaborate with clients to understand their business goals and challenges.

• Provide personalized recommendations in alignment with best practices and industry standards to clients, ensuring they extract maximum value from our products.

• Architect, design and develop configurations to enhance client's solution or demonstrate personalized workflows.

• Collaborate closely with other cross-functional teams to implement suggested improvements and optimizations.

• Demonstrate and educate clients on products, functionality, new features, and industry standards.

• Architect, develop and maintain automation assessment tools to streamline client evaluations and provide data-driven insights.

• Assist in the identification of opportunities for upselling additional features or services based on client needs and goals.

• Participate in the discovery of opportunities to increase the efficiency and maturity of product usage.

Qualifications:

• Bachelor's degree in a relevant field or equivalent work experience

• ServiceNow Certifications: ServiceNow Certified System Administrator & ServiceNow Certified Application Developer

• Enterprise Architecture methodologies and frameworks such as ITIL

• Knowledge of SDLC methodologies such as Waterfall, Agile, and Scrum

Key Competencies:

• In-depth knowledge and hands-on experience with ServiceNow

• Strong proficiency in scripting languages such as JavaScript, GlideScript or Jelly

• Knowledge of fundamental database concepts.

• Proficiency in web technologies such as HTML, CSS, and AJAX.

• Experience with integrating ServiceNow with third-party applications.

• Strong analytical and problem-solving skills.

• Proficient in building automation assessment tools.

• Excellent customer communication and presentation skills.

• Ability to work collaboratively across teams and with clients.

Be part of an inspiring team using innovation and the cloud to change how business is done and where you are valued as both an individual and employee. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.

• Nuvolo has a passion for excellence and we are looking for talented individuals who share that same passion to join our team!

Who are we?

Nuvolo is the global leader in modern, cloud-based Connected Workplace solutions. Built on ServiceNow, we provide a single platform to manage all people, all physical locations, all assets, and all work - enabling data sharing across departments. Industries we serve through our SaaS applications include healthcare, life sciences, financial services, retail, government, higher education & enterprise. We are a software company that provides generous compensation, excellent benefits, stock options plan, and the opportunity to be surrounded by passionate team members that look out for each other. The culture offers a friendly environment where you are challenged and can achieve more!

You could be a fit for Nuvolo if you champion our core values:

• Act with integrity

• Embrace teamwork

• Take care of each other

Nuvolo is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.