THIS IS A PART TIME

Must be able to work PST hours Monday - Friday

Serve as the primary customer contact for your assigned portfolio of accounts and ensure all customer needs and expectations are met. You will respond to inbound customer calls and email regarding order inquiry as to ship dates, problems, order changes, repairs and RMA's. You will assist other customer service associates with administrative duties. You will communicate with other departments such as Technical Support, Logistics, Manufacturing, Regional Sales Managers, Product Managers, etc., to resolve customer issues. You will support ordering processing including order entry, expediting orders, change orders, returns, monitoring order status and resolving discrepancies.

The salary range for this position is $40,200 - $50,200. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.

Key Responsibilities

• The successful candidate must be able to multitask, have demonstrated knowledge of MS Office products, possess good verbal and written communication skills, work efficiently and effectively in a fast-paced environment, maintain a professional demeanor, take a proactive approach to problem identification and a creative approach to resolution.

• Weekly review of Aged Delinquency reports and contacting customers for collection of outstanding invoices

• Status reporting to management of delinquencies

• Strong process capabilities

• Handle timely resolution of customers (internal and external) escalations.

• Perform research related to cash transactions.

• Support investigations of billing discrepancies and their resolutions

• Candidate will be responsible for conducting research on un-applied payments, over payments, debit and credit memos, collection issue resolution.

• Investigates billing discrepancies and responds to external queries through Dispute Cases

• Able to conduct telephone negotiations with customer’s senior contact personally about overdue payment.

• Ability to collect payment and maintain agreed targets (Bad Debt, Aging, AFDA)

• Maintain systems updates to reflect account status.

• Develop strategies and provide recommendations on actions for escalated cases related to service disputes, auto renewal disputes, companies with cash flow issues, bankruptcy, non-responsive customers.

YOU MUST HAVE

• High School Diploma, or equivalent.

• 2 plus years of Field Collection Experience

WE VALUE

• Communication skills on phone

• Reliable and quality-oriented worker

• Monitoring of payment behavior of customers

• Dispute resolution- billing disputes investigation.

• Team player with strong communication skill

• Effective prioritization skills

• Experience with outlook, office 365, excel, word, teams.

Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.