Onsite in Rensselaer, NY

Description:

Applies professional-level technical skill and judgment to provide non-routine technical support for computer/data center operations. Installs configures and troubleshoots server and non-desktop computer hardware software systems and other resources in a data center or other centralized computer network setting. Maintains access control data integrity and file system security for the computer/data center environment. Monitors tracks and records system performance and utilization metrics. Communicates highly technical information to both technical and nontechnical personnel. Recommends process hardware and software solutions including new acquisitions and upgrades to improve computer/data center efficiency. May participate in development of information technology and infrastructure projects. May be internal or external client-focused working in conjunction with Professional Services and outsourcing functions. May include company-wide web-enabled solutions.

Additional Skills & Qualifications:

Bachelor’s degree & 2+ years of IT support experience OR Associate degree & 4+ years of IT support experience

Experience providing IT support in a laboratory environment.

Experience providing IT support in a regulated or validated environment (GxP).

Excellent customer service skills complimented by an ability to listen to and interpret client requests.

Ability to troubleshoot complex technology issues.

Strong verbal and written communication skills.

Ability to identify, track and complete tasks for multiple projects under prescribed timeframes.

Experience in the support and troubleshooting of scientific instrumentation.

Experience Level:

Entry Level

About Actalent

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500.

Diversity, Equity & Inclusion

At Actalent, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:

• Hiring diverse talent

• Maintaining an inclusive environment through persistent self-reflection

• Building a culture of care, engagement, and recognition with clear outcomes

• Ensuring growth opportunities for our people

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email actalentaccommodation@actalentservices.com (%20actalentaccommodation@actalentservices.com) for other accommodation options.