Senior Solution Architect

Location: Remote, Italy

Position: Full- time

Quadient helps people connect with what matters, thanks to solutions that enable our customers to create meaningful and personalized interactions. Want to commit your talent to an organization that truly values your contribution? Looking for a place where you can be a game changer, innovate, and unleash your true potential? We call it: The Power Of You.

Our values define how we work as a team: Empowerment, Passion, Inspiration and Community. They make us EPIC. Together.

The Position

We are looking for an enthusiastic individual to support and expand our CXM (Customer Experience Management) portfolio. You will mostly be focused on the IDA (Impress) product family to cover local context and communications, while being backed by an IDA oriented colleague. You will join a close team in which you’ll be given autonomy and have the opportunity to influence every solution implemented with clients and partners.

• Your focus will be on delivering Quadient’s CXM solutions for both on premise and SaaS offerings, being responsible for the design and development of software solutions and working closely with the sales team, to identify external clients’ needs and business requirements.

• You’ll translate such specifications into possible technological solutions, outlining project objectives, technical requirements, schedules, deliverables, and cost estimates.

• You will work in conjunction with the client and the development team to arrive at the recommended solution and you’ll provide direct support in meetings and presentations; presenting recommended solutions to client for validation and improvements, whilst always keeping abreast of technological developments and applications to initiate enhanced solutions.

The Team

The regional team of Central Europe (DACHIT) has four CXM solution architects to cover Inspire solutions, next to them we have another three Presales colleagues to look after IDA solution lines. In total we speak of a team of eight presales colleagues, including the leader of the team.

In a wider scope we belong to a larger region, with a next-door presales team of four people covering RoE (Nordics, Eastern and Southern Europe, Middle-East and Africa).

The team spirit is about collaboration, sharing of knowledge, and everyone is fostered not to be afraid to ask. No one can know everything, so you can rely on your peers to help you out using their special skills – be it technical, business, creative or communications.

Your skills and experience

• You have a strong background in providing solutions consulting in the software industry, including proven experience in working for a SaaS or software vendor company in solution consulting or pre-sales.

• You’re able to demonstrate a strong commercial background, you’re able to mix your strong business acumen with a good understanding of technology and software architecture.

• You’ve got proven experience presenting and consulting for SaaS products or software solutions to C-Level executives, and you can demonstrate your experience of working on enterprise level projects with Systems Integrators

• You enjoy communicating with pre-sales and sales regarding opportunities, and you also enjoy consulting with, and presenting to clients and global systems integrators.

• You would describe yourself as autonomous and proactive, open minded, creative, technically minded, commercially focused, and you enjoy working as part of a close team.

• You are fluent in both verbal and written English.

About Quadient :

At Quadient, we exist to help organizations simplify the connection between their customers and what matters most. From mortgage approvals, medical results, and insurance claims, to accounts receivables, invoices and inbound packages. Quadient has been helping customers since 1924. (That’s right, almost 100 years!). We are the driving force behind the world’s most meaningful customer experiences. By focusing on four key solution areas including Customer Experience Management, Business Process Automation, Mail-Related Solutions, and Parcel Locker Solutions, Quadient helps simplify the connection between people and what matters. Quadient supports hundreds of thousands of customers worldwide in their quest to create relevant, personalized connections and achieve customer experience excellence. Every day - we help companies manage over 788 million connections with their customers. Our award-winning solutions and best in class customer service are the reasons we have grown to become the driving force behind the world’s most meaningful customer experiences. Because connections matter!

We want Quadient to be a place where we are all able to bring our whole selves to work and where our differences are embraced and celebrated. We operate in diverse areas, cultures and communities; our customers are as unique as we are. Our values define how we work as a team: Empowerment, Passion, Inspiration and Community. They make us EPIC. Together.

The above position statements are intended to describe the general nature and levels of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

Quadient does not accept unsolicited resumes from headhunters, recruitment agencies or fee-based recruitment services. Please do not forward resumes to our jobs alias, Quadient employees or any organization location. Quadient is not responsible for any fees related to unsolicited resumes.

Quadient is an Equal Opportunity Employer, and all qualified applications will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, or any other characteristic protected by law.