Job Description

The Zscaler SME will provide strategic direction and design expertise, supporting the teams engaged in the deployment, installation, support and monitoring/management of the global Remote Access and Internet Security environment. In this role the Subject Matter Expert will lead corporate access network technologies including: Zscaler Private Access (ZPA), Client-Based and Site to Site VPN and Secure Web Gateway.

Major duties and responsibilities:

-Define global standards, policies, and procedures relating to Remote Access and Internet Security

-Actively support the Service Delivery team in the implementation of the technology including documentation and training to support design changes and new feature implementations

-Produce high level architectural designs to support the implementation of new and existing technologies

-Lead Proof of Concept activities and make recommendations for adoption of new technologies

-Challenge vendors to continuously improve their product and champion features that will deliver business value

-Keep informed on industry trends & vendor directions in the Remote Access and Internet Security space.

-Escalation point for third level support (on call required) in the event of major outages or complex issues

-Liaise with hardware vendors and business partners where required to resolve more challenging issues.

-Use Global ITIL standards around Incident, Problem, & Change management to ensure proper processes are used to address and resolve issues and manage change.

-Undertake routine and specialized tasks to report on the health of the various services under the Remote Access and Internet Security portfolio from an enterprise perspective, including participation in IT Continuity Planning.

-Expected to be available for escalations and support during major systems outages

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .

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Skills and Requirements

-5+ years relevant technical experience in the following areas: configuring, implementing, and troubleshooting Zscaler Private Access (ZPA) and Zscaler Internet Access (ZIA)

-General experience across broad spectrum of network technologies (routing, switching, TCP/IP, DNS, WAN, UC etc.)

-Extensive understanding of network architecture, design, implementation & roll-out processes

-Awareness of Project Management practices and Agile methodology (e.g. Scrum, SAFe) - Will be expected to contribute to and lead projects specific to Zscaler

-Ability to communicate both verbally and written to management, good interpersonal skills & ability to work in virtual teams (often self-directed), adaptable to work in an ever changing and demanding operational environment -Experience working with client-based and site-to-site VPN technologies, with specific knowledge of Cisco's VPN suite being of particular interest null

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.