Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

As a DevOps Engineer overseeing NetApp Enterprise storage, and Ceph infrastructure, the responsibilities would include:

• As a team member, you will have an operational engineering role responsible for managing storage environments used for several external and internal cloud solutions and delivering to meet expectations.

• Regularly maintain and update NetApp Enterprise storage systems to ensure high performance, capacity, and security.

• Configuring and optimizing Ceph storage infrastructure for peak performance.

• Handling storage provisioning and development within the Ceph and enterprise storage environments.

• Troubleshooting and resolving any issues related to performance or reliability across all the storage systems.

• Drive continuous improvement of the Ops services in terms of process design, tool advancement, better operational efficiency, reduced TCO, support quality, and enhanced customer satisfaction

• Collaborating with other IT teams to ensure efficient integration of the storage systems with other infrastructures.

• Using DevOps practices to automate recurring storage administration tasks.

• Develop, implement, and optimize Infrastructure as Code (IaC) processes, adhering to best practices for IaC development.

• Documenting system changes or updates and providing training to other team members.

• Staying abreast of industry trends to introduce relevant features or advancements in the organization's storage systems

• Provide on-call support to resolve operational issues.

What you bring

The qualifications and attributes of the ideal candidate for this position include:

• Must be willing to work onsite in Monterrey, Mexico, with a preference given to local candidates.

• A Bachelors or Master's degree, or equivalent education.

• Minimum 8 years experience with technical storage expertise in a Storage and IT customer-facing role.

• In-depth knowledge of storage concepts and architectures, specifically with NetApp Storage infrastructure.

• Experience with CEPH managing and operating an object storage footprint.

• Comprehensive understanding of IT processes and best practices related to backup and recovery, NAS/SAN, and object technologies.

• A willingness to work in a team environment, focusing on supporting enterprise SAN, NAS, and Object infrastructure through design development, tiering, installation, configuration, and maintenance planning.

• Fast learning capabilities and the ability to work independently, with strong interpersonal skills, organizational skills, motivation, exceptional customer service, project management, and analytical abilities.

• Proficiency in the DevOps framework, and familiarity with tools such as GitHub, Jenkins, Ansible, Docker, Kubernetes, Jira, and Prometheus, as well as Agile methodologies.

• Experience with operating and managing Kubernetes clusters, ensuring their high availability and overall health.

• Ability to use scripting languages such as Bash, Python, or Golang to automate repetitive tasks and improve workflows.

• Knowledge of Infrastructure as Code (IaC).

• Knowledge of OpenStack and backup and recovery solutions is an advantage.

Meet the team

The PlusOne Data Management Engineering team, as part of SAP's Global Cloud Infrastructure and Delivery, is central to SAPs cloud success. We provide infrastructure and operational support for global-scale cloud storage systems. Our team, the Global Cloud Storage Operations Engineering, is a global organization delivering a comprehensive variety of managed storage solutions designed to meet the varied needs of our cloud customers worldwide. To operate these highly scalable and secure cloud infrastructures around the clock, we leverage technologies primarily from leading storage vendors to support various cloud environments. The Global Cloud Storage Operations Engineering team collaborates with all cloud units, both internally and externally, providing technical storage solutions and expertise.

Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion

SAPs culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone regardless of background feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.

SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy (https://one.int.sap/me@sap/jobs_at_sap#17498858-1050-415e-8d82-21f91655666b_96fc) . Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: 395315 | Work Area: Software-Development Operations | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.