Job Information
HSBC IT Application Support Engineer in Sao Paulo, Brazil
Description
Member of Application Support Team responsible for ensuring systems availability and fast recovery in case of failures. Effectively manage and communicate IT service recovery. Manage the queue of bug fixes and small improvements with suppliers, coordinating the implementation of changes to applications and impacts on the production environment.
Key Responsibilities
Act in the recovery of IT services, involving all teams responsible for solving a production problem, including external vendors
Facilitate Business Engagement and Management Escalation Calls
Maintain oversight of in-flight incidents
Align with QA and business areas the schedule for testing against planned bug fixes
Identify points of improvement in the support process and address actions that can increase efficiency
Provide visibility to the Business Areas of problems occurring in a productive environment that may lead to impacts for end customers or the availability of critical services
Plan and coordinate changes in the productive environment according to the Change Management Framework
Build and maintain effective working relationships with IT Service Owners, Business partners and Vendors
Qualifications
Background of at least 5 (five) years of previous experience working within the IT Application Suport discipline
Working knowledge of Windows and Unix environment (SQL Server, Oracle, Control-M, MQ, Jira, G3, Nexus, Service Now, Splunk), including Web applications
Working knowledge of IT Incident Management lifecycle events
Ability to communicate complex incident details in a manner that is consumable by Senior Executive Management
Ability to drive technical resolution of incidents under pressure
Provide 24x7 support on a rotation with the team
Advanced knowledge of brazilian financial market and products
Language skills: Advanced English is required and Spanish is a plus
Job Field: Technology
Primary Location: South America-Brazil-Distrito Federal-Sao Paulo
Req ID: 0000K2ZL
HSBC
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