Description

THE ROLE

The Chief Executive (CE) is responsible for overall leadership, strategic direction, operations, and financial performance for the PCN to deliver the highest quality and cost-effective services within a fully integrated healthcare delivery system across the Puget Sound. The position is accountable for identifying and implementing opportunities to optimize ambulatory and group practice operational performance, physician alignment, clinical transformation, and coordinated care delivery across the continuum of care. The CE helps inform and executes divisional/geographical/system strategies that reflect shared priorities for clinical effectiveness and financial performance. The incumbent will effectively manage the overall cost structure of the PCN through the development of effective support management functions and will create efficiencies through utilization of continuous improvement processes and systems. The incumbent contributes to the design of physician compensation strategies and ensures an organizational culture that maximizes provider and caregiver engagement. Additionally, the CE collaborates closely with the leadership of system-wide support departments to ensure effective operations.

Desired Outcomes:

The CE is expected to accomplish several key objectives within the first 12 to 18 months. The following goals present some of the main objectives for the position:

• Demonstrate an understanding and commitment to the mission and values of the Providence and Swedish Health Services, adhering to the mission and values at all times.

• Establish a culture within the PCN that promotes customer service, visibility, transparency, and a focus on the patient.

• Establish personal and professional credibility through skillful leadership and delivery. Become a trusted integral member of the executive management team and a resource across the system. Effectively lead teams across the PCN.

• Create measurable and actionable steps for quality improvement in all publicly reported measures to achieve top quartile performance.

• Establish and implement a plan for demonstrated improvement and sustainment in patient experience measures.

• Work to facilitate cross-functional, multi-disciplinary collaboration with a goal to decrease silos, reduce variability and improve standardization and adoption of best practices. Coalesce the primary care and specialty groups to work together to achieve common goals.

• Redefine the care delivery model to deliver the most care with the lowest possible cost with the most efficiency. Standardize procedures and adopt best practices across the various medical group clinics, and other ambulatory sites. Standardize operational systems across the PCN. Establish standards of care that are consistent across all outpatient sites.

• In conjunction with the finance and IT departments, review practice management systems across ambulatory care sites, optimizing revenue cycle and documentation systems.

• Oversee the evolution of digital medicine and use of other contemporary healthcare IT strategies to improve patient access to care.

• Foster a culture of trust and partnership with physicians. Engage with physicians in strategic development and ensure that their practice flow is flexible and efficient to improve their work experience.

• Optimize financial performance and efficient operations.

• Provide opportunities for team mentoring and growth. Institute succession planning, talent management, and development of staff, with particular emphasis on building core competencies and nurturing career progression.

• Maintain strong staff engagement with both unionized and non-unionized work groups.

• Prepare the PCN for value-based reimbursement; participate in the development of a provider compensation strategy that is contemporary and value based.

• Develop a strong governance/advisory council for PCN, involving physicians and other caregivers in strategic initiatives. Form a robust physician/provider leadership structure that encourages collaboration and eliminates silos.

QUALIFICATIONS

• Completion of a master’s degree program in Health Administration or Business Administration, or Certificate in Healthcare Management.

• 10+ years’ experience in integrated healthcare delivery where physicians are integrated clinically and operationally.

• Proven executive leadership in driving strategy within a large healthcare organization.

• Formal management training and experience.

• Minimum of five medical practice experience in a physician group practice or clinic setting.

• Successful experience with, and advocate of, managed health care delivery systems and philosophy is a plus.

The Knowledge, Skills, and Abilities for a candidate to be successful in this position include:

• A willingness to commit to the philosophy, mission and values, and goals of the PSJH and their health care system including the ability to integrate the core values of justice, respect, compassion, excellence, and stewardship into programs and services.

• A record of functioning as a high-impact, low-ego leader who thrives in a team setting, motivated by the advancement of the organization, as well as representing a strong role model and mentor.

• Ability to display innovative thinking with vision. Displays excellent conceptual and planning skills appropriate to a position with responsibility for the total continuum of health care delivery services, a health plan, and medical groups.

• Possession of a balanced understanding of clinical, business, and management requirements for various types of health care services, including knowledge of integrated delivery systems and managed care organizations.

• Superb interpersonal and communication skills to effectively engender confidence and trust.

• Tenacity and perseverance in the face of challenges and the ability to overcome obstacles to get things done.

• Ability to approach and deal with conflict creatively and constructively.

• Ability to visualize possibilities and see new perspectives without getting bogged down in details.

• Ability to simplify complex issues and make decisions without having all the facts.

• Ability to command credibility and drive outcomes at the highest level; able to operate effectively within a geographically dispersed organization.

• Proven ability to lead and organizations in the development and implementation of large- scale change efforts through influence - creating broad organizational buy-in, excitement and commitment.

• Ability to lead in a matrixed system. Good working knowledge of shared service partners and effective relationships, tech/systems savvy, etc. Ability to quickly develop relationships at all levels of the organization.

• Understanding of the sensitivity and timing of changes and the ability communicate the complexity and weight of change that is coming. Need to understand the audience and gain buy-in.

About Providence

At Providence, our strength lies in Our Promise of “Know me, care for me, ease my way.” Working at our family of organizations means that regardless of your role, we’ll walk alongside you in your career, supporting you so you can support others. We provide best-in-class benefits and we foster an inclusive workplace where diversity is valued, and everyone is essential, heard and respected. Together, our 120,000 caregivers (all employees) serve in over 50 hospitals, over 1,000 clinics and a full range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. As a comprehensive health care organization, we are serving more people, advancing best practices and continuing our more than 100-year tradition of serving the poor and vulnerable.

The amounts listed are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.

Check out our benefits page for more information about our Benefits and Rewards.

Requsition ID: 271623
Company: Providence Jobs
Job Category: Clinical Administration
Job Function: Clinical Support
Job Schedule: Full time
Job Shift: Day
Career Track: Leadership
Department: 4015 SS OPS MGMT 1
Address: WA Seattle 1730 Minor Ave
Work Location: Swedish Metropolitan Park East-Seattle
Pay Range: $$500,000 - $$560,000
The amounts listed are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.
Check out our benefits page for more information about our Benefits and Rewards.