Director, Engagement Services Are you a skilled writer, editor, and communication strategist? Do you enjoy leading and motivating others? Our Story At Alight, we believe a company's success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to "Be Alight." Our Values Champion People - be empathetic and help create a place where everyone belongs. Grow with purpose - be inspired by our higher calling of improving lives. Be Alight - act with integrity, be real and empower others. It's why we're so driven to connect passion with purpose. Our team's expertise in human insights and cloud technology gives companies and employees around the world the ability to power confident decisions, for life. With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work. Join our team if you Champion People, want to Grow with Purpose through acting with integrity and if you embody the meaning of Be Alight. Learn more at careers.alight.com. About the Role As the Director, you will develop and implement strategies to enhance customer satisfaction, loyalty, and retention. You will collaborate to execute programs that drive business growth and customer advocacy. You will help others to develop and hone their skills to achieve our business goals. Responsibilities Leading client teams to deliver large, complex communication projects Planning the development of effective multi-media communication and change management campaigns that inspire action Staying current with communication trends and demonstrating fluency with delivery channels Consulting with select clients at the senior HR level Creating and nurturing client relationships and becoming a trusted partner. Influential advisor on communication and employee experience issues Anticipating client needs through the study of industry trends and the business environment. Addressing them with the savvy application of human insight, creative strategy and friendly technology Helping to build cohesive, high-impact teams, leveraging colleague skills and talents Extending and expanding work with existing or new clients Identifying and pursuing business development opportunities. Creating proposals and advancing sales initiatives Requirements Have exceptional verbal and written communication skills, demonstrating creativity as well as HR/benefits expertise 10+ years of relevant work experience. Possess a higher level of education in a related discipline Ability to write compelling communication material for a variety of audiences. Excellent organizational and project management skills Have impressive internal and external communication skills, with the ability to listen comprehensively and deliver clear instructions Able to assimilate source materials and input from subject matter experts Possess software fluency, including the Microsoft 365 and Adobe Acrobat. Demonstrated presentation, business development, and selling skills Be able to travel (up to 15%) Flexible Working So that you can be your best at work and home, we consider flexible working arrangements wherever possible. Alight has been a leader in the flexible workspace and "Top 100 Company for Remote Jobs" 5 years in a row. Benefits We offer programs and plans for a healthy mind, body, wallet and life because it's important our benefits care for the whole person. Options include a variety of health coverage options, wellbeing and support programs, retirement, vacation and sick leave, maternity, paternity & adoption leave, continuing education and training as well as a number of voluntary benefit options. By applying for a position with Alight, you