Why customer service at Stryker?

Are you interested in making a difference in healthcare by assisting sales reps and building relationships with customers? As a member of our customer services team, that is exactly what you will do! Here, you will be a part of a dynamic and supportive team that provides solutions to our customers in their time of need. Stryker is also consistently listed as a ‘Best Place to Work’ and offers great benefits and perks – like tuition reimbursement and a wellbeing program! (*Benefits vary by country)

Essential duties & responsibilities: (detailed description)

Order management

• Processing orders via WOS (Web Ordering System) & JDE, this covering everything from receiving an order an order to delivery, invoicing, and handling returns.

• Reviewing open orders and following up with relevant parties to ensure on-time delivery.

• Collaborating with Finance regarding customer codes, pricing, and credit checks.

• Supporting direct business in issuing monthly tax invoices.

• Providing accurate documentation of special discounts.

• Coordinating when order discrepancies and delivery errors occur.

• Working closely with Logistics, Planners, and the Warehouse team to ensure timely shipment of goods.

• Resolving system issues with global service team.

• Ensuring customer files are regularly updated with the relevant information.

• Notification of expected good receipt date and shipment progress.

Inventory management

• Handling long-term consignment stock in and out via ERP system.

• Exchanging expired goods on a monthly basis.

• Support annual stock counting including inventory data validation, discrepancies, and billing.

• Handling nonconforming items related to quality (defected, expiration date, loss, and damages)

• Documentation and approval process for Inventory Adjustment.

Process Improvement & Project Lead

• Continuously seek for improvement area and define and lead actions for optimization across all OTC flow.

• Regularly review and revise SOP (Standard Operating Procedures)

• Design and develop new processes to serve business requirements.

• Lead project by assigning tasks, providing guidance, and monitoring progress.

Customer Service

• Respond promptly to internal / external customer inquiries.

• Acknowledge and resolve customer complaints.

• Communicate and coordinate with internal customers if necessary.

• Ensuring compliance with customer complaints related to order delivery.

Qualifications & experience:

• More than 10 years' experience in related part.

• Experience working in medical device or Equivalent.

• Good command of English in writing and speaking

• Willing to change and passion for continuous improvement

• ​​Strong written and verbal communication skills

• ​Excellent organizational and mutitasking skills

• ​A team player with high level of dedication

About Stryker

Stryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 130 million patients annually. More information is available at stryker.com. (http:)

Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer – M/F/Veteran/Disability.