TITLE

Manager - Credit and Collections

OPEN DATE

4/9/2024

FULL-TIME/PART-TIME

Full-Time

EXEMPT/NON-EXEMPT

Exempt

BARGAINING / NON-BARGAINING

Non-Bargaining

DIVISION

Public Works

LOCATION

Utilities/Water Works/Customer Service and Billing

REPORTS TO

Director of Billing and Collections

SCHEDULE

Monday-Friday, 8am to 4:30pm

PAY RATE

Salary Range - up to $65,000 annually

DESCRIPTION

Salary Range - up to $65,000 annually

SUMMARY:Assist the Director ofBilling and Collections with all areas relating to billing and customer accounts.

SUPERVISION EXERCISED: Manage, mentor and coach 2 Financial Specialist IVs and 1 Financial Specialist III. These positions are non bargaining.

ESSENTIAL DUTIES AND RESPONSIBILITIES: This list represents the types of duties required by the position. Other duties may be assigned as reasonably expected.

• Enforce the Rules and Regulations pertaining to billing, customer accounts and the delinquency process.
• Assists the Director of Billing and Collectionswith implementation of collections, credit processes, and software changes. Also assists with testing collection process changes.
• Assists with credit and collections calculations, reports, auditing of accounts selected for collections processes.
• Analyze billing and account reports and assist with data cleanup projects as needed.
• Supervises and coaches employees, handling personnel issues relating to staff conflicts, absenteeism, performance issues, etc., as necessary according to City and Department policy. Prepares and delivers performance reviews.
• Makes recommendations and assists with development and implementation of new procedures and workflow enhancements. Ensures the necessary resources are available in order to comply with the policies and procedures in order to comply with policies set forth by the admin and finance department.
• Responsible for assignment of credit and collections department workflow with expectations of accuracy.
• Works with the Billing and Accounts Manager to ensure accuracy in billing, credit and collections.
• Works as team to prepare all billing and collections calendars used in the billing and delinquency process.
• Completes review processes for accounts shut off for nonpayment, sent for collections, that have had a sewer lien placed, credits released and cash reconciliation. Ensures that reports shared with Admin and Finance are reviewed for accuracy and changes before they are sent.
• Handles escalated delinquency and credit issues and overseas adjustments done and processes run by direct reports.
• Assists with compiling data requests, including but not limited to those for credit and collections.

NON-ESSENTIAL FUNCTIONS: Assume additional responsibilities as requested or assigned.

QUALIFICATIONS:To perform this position successfully, an individual must be able to perform each essential duty in a satisfactory manner. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

REQUIREMENTS

• High School Diploma or equivalent education required. Advanced education in Business, Accounting, or related field preferred.
• At least five years Utility Billing experience required. Five years supervisory experience, preferred.

KNOWLEDGE, SKILLS AND ABILITIES PREFERRED

• Knowledge of billing metered services and customer service activities.
• Knowledge of practices to ensure confidentiality of sensitive information.
• Ability to communicate professionally and compassionately with customers, and to provide excellent customer service while also adhering to utility policies.
• Ability to analyze complex account credit and collection information.
• Ability to organize and supervise several highly com lex activities and competing priorities.
• Ability to use sound administrative judgment, particularly in matters of finance and efficiency.
• Ability to use billing and account management software.
• Ability to communicate with tact and diplomacy and effectively with other administrators, subordinates, and the general public.

EQUIPMENT:Telephone, computer including customer and account management software, scanner, copier.

PHYSICAL DEMANDS:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit and walk, and talk or hear. The employee is occasionally required to walk, use hands to fingers, handle or feel objects, tools or controls; and reach with hands and arms. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required in this job include vision and the ability to adjust focus.