Job Description:

Job Title: Training Specialist, Client Contact ServicesLocation: Springfield, MODepartment: Client Contact ServicesEmployment Type: Full-timeShift: Monday - Friday

Job Summary:Are you a passionate and dedicated training professional looking to make a positive impact in the lives of employees in the Client Contact Services department? Do you want to work in a supportive and dynamic environment where you can grow your skills and advance your career? Join our team as a Training Specialist, Client Contact Services!

As a Training Specialist, Client Contact Services, you'll coordinate, facilitate and deliver training programs for employees in the Client Contact Services department. Our ideal candidate is passionate about employee development, has experience in medical office, hospital, or call center environments, and strong communication and collaboration skills.

Springfield, MO offers a high quality of life, with a vibrant community and ample opportunities for work-life balance. Join us in making a difference in the lives of our employees and advancing your career!

Position Perks & Benefits:

• Employee benefits package - health, dental, vision, retirement, life, & more**

• Paid time off - 29 days per year including vacation & holiday pay

• Mileage reimbursement - company paid for work functions requiring travel

• Top-notch training - initial, ongoing, comprehensive, and supportive

• Career mobility - advancement opportunities/promoting from within

• Welcoming, warm, supportive - a work culture & environment that promotes your well-being, values you as human being, and encourages your health and happiness.

Key Responsibilities:

• Create training programs to address staff in Client Contact Services by diverse delivery methods to include training face-to-face, hybrid programs, and individual interventions.

• Develop streamline, professional manual, PowerPoint presentations, handouts, and oversee the documents online training site

• Review, maintain and update training materials. Ensure materials are continuously updated and align with Client Contact Services needs and regulations.

• Collaborate with department leaders to identify knowledge gaps and opportunities to enhance employee performance through additional training.

• Provide end-user training and support for collaboration platforms including Office 365, Zoom, and Electronic Health Record.

• Conduct surveys to gauge effectiveness of training program

• Assist with the Administrative duties of the Online Knowledge Base System to ensure it is up-to-date and accurate.

• Regularly visits assigned facilities to assess, advise and support training. As well as work with department leaders to maintain an up to date and accurate record of trainee progress and achievements.

• Perform additional duties and projects as assigned by leadership.

Education and/or Experience Qualifications:

• Associate degree or an equivalent combination of education and experience from which comparable knowledge, skills and abilities can be acquired.

• Minimum of three-year related experience preferred in medical office, hospital, medical call center or similar customer service environment is required. Education maybe used in lieu of work experience.

Required License/Certification:

• None

Additional Qualifications:

• Receives little instruction on day-to-day work and receives general instruction on new assignments.

• Intermediate skill level in Office 365 including One Drive, SharePoint, Teams, Excel, and PowerPoint required.

• Excellent oral, written and interpersonal communication skills required.

• Advanced presentation and public speaking skills.

• Must have the ability to build effective relationships within and across departments.

• Must have strong customer service orientation skills.

• Able to multitask while being a team player.

• Must have strong attention to detail, time management and organizational skills.

Brightli is on a Mission:A mission to improve client care, reduce the financial burden of community mental health centers by sharing resources, a mission to have a larger voice in advocacy to increase access to mental health and substance use care in our communities, and a mission to evolve the behavioral health industry to better meet the needs of our clients.

As a behavioral and community mental health provider, we value diversity, equity, and inclusion in our workforce and encourage applications from individuals from diverse backgrounds and experiences. If you are passionate about empowering your local communities and promoting health equity, we invite you to join our mission-driven organization that is committed to building a diverse, equitable, inclusive and authentic workplace.

We are an Equal Opportunity and Affirmative Action Employer, and encourage applications from all qualified individuals without regard to race, color, religion, sex, gender identity, gender expression, sexual orientation, national origin, age, marital status, disability or veteran status, or to other non-work related factors.

Burrell is a Smoke and Tobacco Free Workplace.

About Brightli

Brightli is on a mission: A mission to improve client care, reduce the financial burden of community mental health centers by sharing resources, a mission to have a larger voice in advocacy to increase access to mental health and substance use care in our communities, and a mission to evolve the behavioral health industry to better meet the needs of our clients. We are doing this by forming a new behavioral health organization under new model. Under one parent company, multiple organizations are able to collaborate, share resources and system supports, increase recruiting and retention efforts, increase access to specialized care, and meet the growing demand for behavioral and addiction recovery care.

Brightli’s top-line subsidiaries include Burrell Behavioral Health (Burrell), Preferred Family Healthcare (PFH), and Southeast Missouri Behavioral Health (SEMO). While these organizations operate independently and are governed by separate board of directors, their operations and services benefit from this model. Alone, organizations may be able to navigate the current tumultuous healthcare environment, but we believe that together we can do so much more than survive. Our communities need us now more than ever, and by working together we are ready to answer their call for years to come.

Brightli Snapshot

• 200 locations

• 4 states

• 19 subsidiaries and/or affiliates

• 5k+ employees