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Regular or Temporary:

Regular

Language Fluency: English (Required)

Work Shift:

1st shift (United States of America)

Please review the following job description:

Processes enrollments and prepares certificates in an accurate and timely manner to ensure accurate carrier processing of enrollments.

Our employees work a hybrid schedule. On the days we are not in the office, our teams are able to collaborate using video and screen sharing technology which means you'll feel like you’re part of the team while also enjoying the convenience of working from home.

At BenefitMall, an industry leading provider of benefits services, we believe that it takes great employees to build a resilient organization. Our culture is based on corporate values that focus on inclusion, trust, collaboration, and innovation to help us build a bright future. As a result of listening to our employees, BenefitMall has earned a Top Workplaces USA award three years in a row (2021, 2022, & 2023) based solely on employee feedback and insight! If you want to work for a company where employees are valued and growth is encouraged, BenefitMall could be the place.

Required Responsibilities:

• Prepare and process enrollments for medical, dental, and ancillary lines of coverage in several different data systems.

• Meet 96% accuracy requirement within a 48-hour turnaround requirement.

• Escalate difficult problems to Sr. Enrollment Technician, Supervisor, or Manager.

• Research to ensure enrollment request meets eligibility requirements

• Document and maintain issues in systems tracking data base.

• Prepare and fax enrollment correspondence using several data systems.

• Communicate with carriers in regard to enrollment issues/discrepancies.

• Additional duties as assigned.

• Physical requirements include sitting, frequently speaking and hearing, and occasionally standing, walking, bending, crawling, kneeling and the ability to lift up to 25lbs.

Required Qualifications:

• High School diploma or equivalent, with a minimum of two (2) years related experience.

• Good knowledge of Microsoft Office, specifically Excel, Word and Outlook Exchange; proficient with web browsers.

• Work occasional long and irregular hours

• Accurate data entry, tracking and overall management of form information.

• Good communication skills -Telephone, Email and Correspondence Etiquette.

• Have basic math aptitude.

• Read and comprehend job-related documents.

• Determine what process guidelines to apply

• Determine when problems need to be escalated.

• Work in and contribute to a positive team environment.

• Manage multiple tasks simultaneously.

General Description of Available Benefits for Eligible Employees of Truist Financial Corporation: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist’s generous benefit plans, please visit our Benefits site (https://benefits.truist.com/) . Depending on the position and division, this job may also be eligible for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work.

CRC supports a diverse workforce and is an Equal Opportunity Employer that does not discriminate against individuals on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status or other classification protected by law. CRC is a Drug Free Workplace.

EEO is the Law (https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf) Pay Transparency Nondiscrimination Provision E-Verify (https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf)

CRC Group is one of the largest wholesale and specialty insurance product distributors in the United States, providing data-driven insurance solutions for property and casualty, executive and professional, group and individual, and other specialty insurance programs. Learn more at www.crcgroup.com .