Medtronic

At Medtronic, we value what makes you unique. Be part of a company that thinks differently to solve problems, make progress and deliver meaningful innovations.

Our Purpose

Medtronic’s Global HR Technology & Analytics team is committed to aligning world class technology offerings with business needs. We collaborate with business and technology partners to deliver robust, customer-serving solutions with a simple, standard, and global focus to drive business results.

Come for a job, stay for a career!

A Day in The Life Of:

Functional Knowledge

• Obtains an in-depth knowledge of business priorities, processes, and operational procedures within the HR organisation.

• Adopt mechanisms to understand how employees use our HR tools today, their priorities, processes, and procedures intimately.

• Maintain regular stakeholder connections, assess how their priorities relate to system needs, identify opportunities to simplify work & processes via technology.

• Bring a global perspective and evaluate impact of system changes to customer processes and procedure.

Technical Expertise

• Working in a multi-technology solution environment, develops SME knowledge of our HR technology landscape.

• Develop strong understanding of our HR technology landscape internally & externally, enterprise direction & IT’s priorities.

• Assess existing and upcoming functionality for assigned areas: partner with IT to conduct proof of concepts, assess impact, help align with functionals needs, socialize with users and make recommendations for HR adoption.

• Actively represent HR in internal & external forums to ensure HR voice is represented & identify opportunities to sync up & partner to synergize efforts.

• Where multiple solution options to meet a business need exist, asses, provide feedback to the technical team on behalf of the business & support recommendations.

Project Execution

• Support all aspects of system implementations & scaling utilising agile work practises.

• Support requirements gathering activities & activities related to follow-ups.

• Plan, facilitate, monitor, track, and executes system, data, and integration testing & UAT including defect management and retesting activities.

• Coordinate production release activities including development of functional checkout plans & other cutover preparations. Lead and participate in go live activities.

• Work with training & change management to ensure understanding of impacts & assist with developing change management strategies and material reviews.

• Input to risk analysis discussions & support mitigations.

• Organize requirements walkthroughs, ensure business review and approval takes place within project timelines.

• Plan for and support the transition of new functionality and features into normal support procedures, i.e.: operationalization of technology.

Business Continuity

• Provide day-to-day support, configure, or oversee maintenance tasks while taking into consideration data privacy, governance models, platform standards, technical & customer experience best practices.

• Support ongoing adoption and continuous improvements efforts.

• Coordinate system upgrades or updates.

• Provide leadership and guidance to junior team members within the team and conduct knowledge transfer with operations support teams.

Documentation

• Create and maintain comprehensive documentation for HR systems, processes, and configurations.

• Functional / technical documentation and artifacts required to support requirements management, User guides, FAQs and training materials for both technical and non-technical audiences as needed.

Key Skills & Experience

• Bachelor’s degree and 4+ years of relevant Human Resources experience, OR an advanced HR degree and 2+ years of relevant Human Resources experience

• Candidates must have written and verbal English Language proficiency.

• Requires knowledge of HR organization structure and process combined with advanced technical experience.

• Technical acumen and understanding of relational databases, SQL, APIs.

• Work exposure on global system implementations & working with platform technologies and in a multi-technology stack environment.

• Exposure supporting one of the following applications: Teneo or other AI chatbot / virtual assistant & live chat technology, ServiceNow.

• Practical knowledge of project management and agile project methodology.

• Strong facilitation, communication & listening skills including proven ability to steer teams toward a decision or alignment.

• Collaborative & experience working across global landscape, as part of a team and can also work using your own initiative, remotely or virtually.

Medtronic offer a competitive salary and flexible Benefits Package

#IJA

It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.