Job Description

Responsible for designing, developing, and maintaining user assistance and training documentation for Oracle applications. Collaborate with multiple internal stakeholders to design our next generation of user assistance technology and implementing new embedded help delivery mechanisms that improve how technical information is delivered to our customers. Work with development teams to implement code for new user assistance mechanisms.

• Writes UA to guide users in adopting infrastructure innovations and new Cloud technologies implemented by Oracle EPM Cloud.

• Works with the Development and Product Management teams to create new feature Readiness descriptions.

• Develops documentation explaining the new infrastructure features to help users understand the benefit of using them.

• Analyzes user requirements to evaluate the efficacy of documented procedures and makes timely updates.

• Contributes to the timely design, production and delivery/completion of product documentation and document sets.

• Uses new Redwood UX process to implement Redwood standards on the Infra team.

• Addresses UA bugs with updates.

As a member of the User Assistance team, you will design, create, and deliver product documentation sets. Additionally, you will work closely with other User Assistance Developers and Development and Quality Assurance teams to ensure that user success. Duties and tasks are varied and complex and requires you to utilize independent judgment.

To be successful in this role, you must be fully competent in your own area of expertise. Additionally, you require a BS or MS degree or equivalent experience relevant to the functional area along with a minimum of 10 years of user assistance development experience.

Career Level - IC4

Responsibilities

Create user assistance for your assigned product, which may include training courses, certification exams, documentation, tutorials, videos, embedded help in UI, sample code, eBooks, infographics following user assistance development processes, templates, and standards using various tools and systems. This will include user assistance for conceptually complex areas, documenting the most technically challenging parts of the product(s) or product area(s). Lead discussions at user assistance and feature team meetings. Participate in preparation of design documents for major changes in user assistance and be responsible for detailed review of features and assignments to team. Collaborate with internal stakeholders to develop user assistance vision documents which detail the product use cases, common tasks, and user personas. Utilize multimedia technologies and techniques in enhancing the effectiveness of user assistance. Lead and drive cross-team or cross-LOB projects and initiatives. Organize, teach, facilitate, and observe pilots taught by more junior UA developers. Create support collateral for pilots where appropriate (wiki pages for course pilots). Develop, upgrade, and maintain basic, advanced, or new/emerging courses according to standards, using the latest tools. Contribute to design, coordination, and validation of major enhancements to user assistance practices, patterns, processes, and standards.

• Learn a ton!

• Learn about our Cloud and on-premises software applications and technology.

• Get familiar with our users and determine what they need

• Stay on top of trends in user assistance, visual communication, and information architecture – and use what you learn to constantly innovate and improve

• Advocate for our users

• Review product UI to ensure usability, quality, and consistency of design

• Review and edit customer-facing UI text – including messages, field labels, and tip text – to ensure that it helps users prevent mistakes and be successful

• Write, create, and build

• Design and write engaging, clear, and minimalist documentation that’s appropriate for software implementers, end users, and administrators

• Using Oxygen, produce content that follows DITA standards and Oracle style standards, maintains a conversational voice, and requires minimal rework during the editing and review process

• Make use of effective visual information design strategies to create visuals that aid understanding

• Collaborate with a variety of groups - including Product Management, Development, Quality Engineering, and Support - to produce top-notch assets that support product rollout, use, and maintenance

• Manage your time, own your work, and be our team’s face to the world

• Manage your own user assistance and product review tasks and deliverables while working with global teams in a fast-paced development environment

• Participate in development discussions and events

• Represent the User Assistance Development team in a variety of cross-product teams and projects

About Us

As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s problems. True innovation starts with diverse perspectives and various abilities and backgrounds.

When everyone’s voice is heard, we’re inspired to go beyond what’s been done before. It’s why we’re committed to expanding our inclusive workforce that promotes diverse insights and perspectives.

We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.

Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling +1 888 404 2494, option one.

Disclaimer:

Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

* Which includes being a United States Affirmative Action Employer