Job Description

As a Consultant Specialist you will play a pivotal role in guiding clients through complex technical and functional challenges, focusing on Oracle's Simphony Food & Beverage (F&B) solutions.

Your responsibilities will extend from delivering comprehensive consulting services and training sessions to providing technical expertise and solving complex problems. You will serve as a trusted advisor, offering insights and practical solutions to enhance client operations and drive business growth.

What you'll do

• Install and configure the Oracle Hospitality F&B product suite

• Train the application software of current Food & Beverage management techniques

• Impart specific knowledge related to restaurant operating procedures

• Be familiar with and adhere to the latest training and installation standards and procedures

• Work with the My Oracle Support (MOS) global support system and Support organization on escalating client issues

• Work with the customer and the broader Oracle Hospitality F&B team to ensure service level requirements are exceeded

• Participate in online education and product training courses; Participate in quality assurance of new product and/or version release software. SQL and technical skills

• Submit timely and accurate project status and other required reporting via current communication method

• Ability & credibility to work effectively with the client at all levels of the organization

• Proven ability to work unsupervised or as a team member of both the local office team and wider company teams

• Creative thinking abilities so experiences and knowledge may be used to create new ideas and think 'outside the box’

• A self-starter with initiative, drive and strong desire to succeed

• Capable of thriving in high-pressure environments

• Flexibility with people, time and shifts

• Willing to work in shifts as needed.

What you'll bring

• Previous experience with the Hospitality industry experience in a supervisory or management role.

• Tertiary qualification in a Technical or Hospitality Management field

• Knowledge of manual Food & Beverage procedures.

• Familiarity with relational database management systems such as Oracle 12c Database Server is preferred.

• Good working knowledge of TCP/IP networks, PC’s and troubleshooting techniques.

We also prefer...

• Previous experience with Oracle Hospitality Simphony Point-of-Sale

• or similar F&B Point-of-Sale software products

• Previous experience as a trainer/consultant

• MCSE and OCP certifications.

• Analytical problem-solving skills.

• Project Management skills

• Strong presentation and interpersonal skills

• Superior communication skills, written and verbal

• Fluency in English

• Fluency in French

What we will offer you

• A competitive salary with exciting benefits

• Learning and development opportunities to advance your career

• An Employee Assistance Program to support your mental health

• Employee resource groups that champion our diverse communities

• Core benefits such as life and health insurance

• An inclusive culture that celebrates what makes you unique

Career Level - IC2

About Us

As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s problems. True innovation starts with diverse perspectives and various abilities and backgrounds.

When everyone’s voice is heard, we’re inspired to go beyond what’s been done before. It’s why we’re committed to expanding our inclusive workforce that promotes diverse insights and perspectives.

We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.

Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling +1 888 404 2494, option one.

Disclaimer:

Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

* Which includes being a United States Affirmative Action Employer