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Working Arrangement

Hybrid

Job Description

The Opportunity

Reporting to the Distribution Risk L1B Head, this is an opportunity to be part of the dynamic and fast-paced Manulife Distribution Team supporting the Distribution Risk function which is responsible for Risk and Control. This role provides the chance to add value to the business by gatekeeping the Sales Quality, Internal Controls and Governance aspect of the Distribution and Sales team. The individual will be exposed to the end-to-end processes on how the business work and gain invaluable insights on how risk and control are executed from sales perspective. There will also be frequent interactions with regional and global counterparts which will expand the individual’s horizon and build a network of colleagues both locally and overseas.

Roles and Responsibility

• Distribution Risk Reporting and Governance:

• Implement and execute various governance, risk and control related initiatives.

• Prepare monthly regional reporting and organize quarterly committee meetings.

• Evaluate, identify and analyze emerging risks.

• Review effectiveness of internal controls.

• Create and drive improvement plans and actions.

• Collaborate with business stakeholders from various departments to drive accountability on risk related matters.

• Ensure incidents are reported in accordance with the pre-set timeframe

• Data Analytics:

• Drive implementation and execution of data analytical tools.

• Review outcomes from tools and reports.

• Determine and execute improvement plans/steps in concert with colleagues from the respective business units.

• Risk Oversight and Monitoring

• Supports the Distribution Teams on changes required by regulation, auditors, compliance and risk etc. by driving accountability and tracking actions to closure

• Provide oversight to management and highlight key issues that require escalation and support

• Identify focus areas for improvement through analysis of gaps identified across various sources

• Monitoring of Distribution Quality

• Work with stakeholders to improve Distribution Quality through usage of data analytics

• Monitor and track agreed actions to closure

• Identify emerging trends or patterns

• Collaborate and work with other stakeholders to deliver required changes in improving Distribution Quality

Qualifications

• Degree from any recognized University, preferably related to Risk Management/ Business/ Finance/ Data Analytics

• Minimum 2 years of experience in life insurance industry, who possesses experience in, and passion towards, governance, risk and control in distribution

• Possesses strong analytical skills and can interpret data, key risk indicators, etc. and translate into actions to create value from the governance, risk and control perspectives

• Fast learner who can understand complex processes, rules and policies quickly and identify the focus areas

• Equipped with strong people skills and ability to build good rapport with senior stakeholders

• Proficient in Microsoft Office including MS Excel, MS Word and MS Powerpoint

• Excellent written and verbal communication skills

• Able to multi-task, work independently and effectively with tight deadlines

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as ‘MFC’ on the Toronto, New York, and the Philippine stock exchanges, and under ‘945’ in Hong Kong.

Manulife is an Equal Opportunity Employer

At Manulife /John Hancock , we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour , ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process . All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies . To request a reasonable accommodation in the application process, contact .