AVEVA is a global leader in industrial software. Our cutting-edge solutions are used by thousands of enterprises to deliver the essentials of life – such as energy, infrastructure, chemicals and minerals – safely, efficiently and more sustainably.

We’re the first software business in the world to have our sustainability targets validated by the SBTi, and we’ve been recognized for the transparency and ambition of our commitment to diversity, equity, and inclusion. We’ve also recently been named as one of the world’s most innovative companies.

If you’re a curious and collaborative person who wants to make a big impact through technology, then we want to hear from you! Find out more at https://www.aveva.com/en/about/careers/.

Role: R&D Senior Member of Technical Staff, Product Development

Location: Houston, TX (hybrid)

AVEVA Simulation & Learning team develops engineering solutions for our customers through our simulation product offerings that target the chemical, energy, sustainability, and oil & gas industries. AVEVA Dynamic Simulation Group is responsible for the worldwide delivery and support of Operator Training Simulators for Refineries and Chemical Plants. The primary software product is AVEVA Dynamic Simulation that is used to model various process equipment and train operators in plant operation.

The focus of this role is technical support. You will assist and mentor our customers in the use of AVEVA Dynamic Simulation. You will work with the R&D team to understand the innerworkings of the software to provide effective support.

Customer Support activities can include:

• Working with the customer to ascertain sufficient details about their issue to allow it to be internally recreated

• Configuring test systems to recreate reported issues

• Solving the issue and working with the customer to realize a resolution

• Capturing the solution within our database and create test cases for QA to add to the regression suite

• When needed, debugging the code, like a developer to understand the root cause

• When a software fix is needed, logging work items and collaborating with the developers and QA to produce a fix

• Testing the hot fixes before delivering them to the customer along with relevant release notes

• Assisting with testing of new releases of AVEVA Dynamic Simulation

• Writing and reviewing technical documents related to AVEVA Dynamic Simulation

Qualifications

• Formal training with a degree in Chemical, Mechanical or Electrical Engineering

• 5-10 years of experience in similar roles

• Experienced user of AVEVA Dynamic Simulation or other similar OTS software

• Experience in building and delivering Operator Training Simulators

• Clear and effective communicator with our customers, our technology teams, and our senior leadership

• Natural interest in analyzing and debugging technical issues

Preferred Qualifications

• Prior experience with customer support

• Programming skills in C++ and/or Java

Salary Range:

$101,000.00 - $197,500.00

This pay range represents the minimum and maximum compensation that the position offers, and final compensation can vary within the range depending on work location, job experience, skills, and relevant educational attainment and/or training.

USA Benefits: Competitive salary; high quality healthcare; 401(k) with 6% employer match; FSA and supplemental insurance; paid parental leave; 20 days PTO with increase for time served; 7 days of sick time; 3 days paid volunteering; flexible lifestyle benefits (commuter plans, backup care, emergency leave and fitness/education reimbursement opportunities)

AVEVA requires all successful applicants to undergo and pass a comprehensive background check before they start employment. Background checks will be conducted in accordance with local laws and may, subject to those laws, include proof of educational attainment, employment history verification, proof of work authorization, criminal records, identity verification, credit check. Certain positions dealing with sensitive and/or third party personal data may involve additional background check criteria.

AVEVA is an Equal Opportunity Employer. We are committed to being an exemplary employer with an inclusive culture, developing a workplace environment where all our employees are treated with dignity and respect. We value diversity and the expertise that people from different backgrounds bring to our business. AVEVA provides reasonable accommodation to applicants with disabilities where appropriate. If you need reasonable accommodation for any part of the application and hiring process, please notify AVEVA at recruitingaccommodations@aveva.com . Determinations on requests for reasonable accommodation will be made on a case-by-case basis.

Come and join AVEVA to create the transformative technology that enables our customers to engineer a better world.

Empowering you with pioneering tech

AVEVA is a global leader in industrial software. Our cutting-edge solutions are used by thousands of enterprises to deliver the essentials of life – such as energy, infrastructure, chemicals and minerals – safely, efficiently and more sustainably.

We’re the first software business in the world to have our sustainability targets validated by the SBTi, and we’ve been recognized for the transparency and ambition of our commitment to diversity, equity, and inclusion. We’ve also recently been named as one of the world’s most innovative companies.

If you’re a curious and collaborative person who wants to make a big impact through technology, then we want to hear from you! Find out more at https://www.aveva.com/en/about/careers/.