Charles Schwab Advisor Services Team Lead (Manager) in Westlake, Texas
Westlake - TX, TX2050R, 2050 Roanoke Road, 76262-9616
Monica Michele Cauley
We believe that , when done right, investing liberates people to create their own destiny. We are driven by our purpose to champion every client’s goals with passion and integrity. We respect and appreciate the diversity of our employees, our clients, and the communities we serve. We challenge conventions strategically to create value for our clients, our firm and the world. We live and bring to life the concept of ‘own your tomorrow’ every day. We champion our employee strengths, guide their development, and invest in their long-term success. We hire optimistic, results-oriented, curious, innovative, and adaptable people with the desire to help our clients and one another succeed.
As a company, we were established by Chuck over 40 years ago to champion Main Street over Wall Street, and to help Americans transform themselves from earners to owners. Through advocacy and innovation, we work to make investing more affordable, accessible and understandable for all. As we enter our fifth decade, we are looking for talented, innovative and driven people who believe they can help themselves, and our clients, create a better future.
Charles Schwab Advisor Custody & Trading (ACT) is the industry leader in providing custodial, trading, technology and practice management to independent advisory firms. Our superior service coupled with access to sophisticated wealth-management tools help advisors attract and retain affluent clients, as well as profitably grow, compete and succeed in their business efforts.
What you’ll do:
Manage team service levels, respond for escalations and resolve issues within scope of knowledge and authority
Assist manager in day to day managerial tasks and employee/self-development
Responsible for accuracy and timeliness of own work within established time frames
Work in a collaborative team environment
Developing team members through coaching, career development mentoring, and motivational techniques
What you have:
Excellent operational and customer contact skills with the ability to manage and process complex operational work.
Provide superior follow-up, along with excellent interpersonal, verbal, and written communication skills
Ability to organize and complete projects
Must be team-oriented with the ability to act as a resource for development of the team’s effectiveness
Must have the ability to quickly develop a full understanding in New Accounts (NAC), Transfer of Assets (TOA), Cashiering, and Account maintenance processing
Strong knowledge and support of company initiatives/products including, but not limited to: ASI, CPS, CET vendor/online adoption & employee engagement
The ability to quickly master other related business systems
Three to five plus years Advisor Services experience is preferred
Series 7, 9, 10 & 63 required
Bachelor degree preferred
What you’ll get:
Comprehensive Compensation and Benefits package
Financial Health: 401k Match, Employee Stock Purchase Plan, Employee Discounts, Personalized advice, Brokerage discounts
Work/Life Balance: Sabbatical, Paid Parental Leave, New Mothers returning to work Program, Tuition Reimbursement Programs, Time off to volunteer, Employee Matching Gifts Program
Everyday Wellness: Health and Lifestyle Wellness Rewards, Onsite Fitness Classes, Healthy Food Choices, Wellness Champions
Inclusion: Employee Resource Groups, Commitment to diversity, Strategic partnerships
Not just a job, but a career, with an opportunity to do the best work of your life
Learn more about Life@Schwab at http://www.aboutschwab.com/careers/lifeatschwab/" .
Charles Schwab & Co., Inc. is an equal opportunity and affirmative action employer committed to diversifying its workforce. It is Schwab's policy to provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, disability, legally protected medical condition, genetic information, marital status, sexual orientation, protected veteran status, military status, citizenship status or any other status that is protected by law.
Relocation Offered?: No
Work Schedule: Days
Languages: English - spoken
Current Licenses / Certifications: FINRA Series 63, FINRA Series 10, FINRA Series 7, FINRA Series 9
Relevant Work Experience: Customer Service-2-5 yrs, Financial Services-2-5 yrs
Position Located In: TX - Westlake
Job Type: Full Time
Category:Customer Service/Client Service
Activation Date: Friday, May 4, 2018
Expiration Date: Sunday, July 1, 2018