Charles Schwab Estate Relationship Senior Specialist - Indianapolis, IN in Westlake, Texas
Westlake - TX, TX2050R, 2050 Roanoke Road, 76262-9616
Toni L Pohle
We believe that , when done right, investing liberates people to create their own destiny. We are driven by our purpose to champion every client’s goals with passion and integrity. We respect and appreciate the diversity of our employees, our clients, and the communities we serve. We challenge conventions strategically to create value for our clients, our firm and the world. We live and bring to life the concept of ‘own your tomorrow’ every day. We champion our employee strengths, guide their development, and invest in their long-term success. We hire optimistic, results-oriented, curious, innovative, and adaptable people with the desire to help our clients and one another succeed.
As a company, we were established by Chuck at http://www.aboutschwab.com/about/leadership/charles_schwab over 40 years ago to champion Main Street over Wall Street, and to help Americans transform themselves from earners to owners. Through advocacy and innovation, we work to make investing more affordable, accessible and understandable for all. As we enter our fifth decade, we are looking for talented, innovative and driven people who believe they can help themselves, and our clients, create a better future.
Estate Services is a specialized organization within the broader Schwab Operational Services Enterprise providing high-touch service to our clients and to the advisors that serve them. Estate Services fulfills our purpose of championing every client’s goals with passion and integrity. We inspire client loyalty by providing expert Estate guidance to our clients and advisors.
What you’ll do:
As a Schwab Senior Estate Relationship Professional, you will be responsible for creating an outstanding, expert experience to clients in order to build and maintain client loyalty. Specifically, you will:
Proactively deliver unparalleled value and outstanding service to our clients in order to build and maintain client loyalty
Proactively leverage emotional intelligence to meet clients and inheritors emotional needs during a challenging life event
Proactively utilize active listening skills, and relationship building skills to uncover and assess underlying client needs \
Demonstrate an ability to take on complex estate cases and escalated client issues and provide solutions
Demonstrate a strong passion for client service, exhibiting positive energy and problem solving skills to connect with our clients through all channels
Demonstrate the ability to engage clients in a manner that inspires asset retention and consolidation at Schwab
Proactively assess and demonstrate ownership to resolve client issues that relate to trust, estates, and other complex issues
Proactively identify and navigate clients to appropriate services and solutions
Demonstrate the ability to mentor and train team members to assist in attaining individual, team, and department objectives
What you have:
Demonstrated passion for service and the financial markets
Active Series 7 & 63 and 9/10 licenses required ( a condition of employement will be considered for highly qualified candidates with)
4+ years operational experience in legal or financial services including; brokerage, banking, legal/paralegal, or research
Bachelor’s degree in finance, economics, business administration, or related area (will consider relevant work experience) with an advanced degreee preferred.
Outstanding written and verbal communication capability
Understanding of probate and estate processing
Excellent logical reasoning, problem solving and research skills
Ability to work in fast-paced environment with an ability to multi-task
Proven analytical skills with an ability to comprehend complex legal and tax issues
Able to empathize and respond sensitively to clients during life event conversations
What you’ll get:
Comprehensive Compensation and Benefits package
Financial Health: 401k Match, Employee Stock Purchase Plan, Employee Discounts, Personalized advice, Brokerage discounts
Work/Life Balance: Sabbatical, Paid Parental Leave, New Mothers returning to work Program, Tuition Reimbursement Programs, Time off to volunteer, Employee Matching Gifts Program
Everyday Wellness: Health and Lifestyle Wellness Rewards, Onsite Fitness Classes, Healthy Food Choices, Wellness Champions
Inclusion: Employee Resource Groups, Commitment to diversity, Strategic partnerships
Not just a job, but a career, with an opportunity to do the best work of your life
Learn more about Life@Schwab at http://www.aboutschwab.com/careers/lifeatschwab/" .
Charles Schwab & Co., Inc. is an equal opportunity and affirmative action employer committed to diversifying its workforce. It is Schwab's policy to provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, disability, legally protected medical condition, genetic information, marital status, sexual orientation, protected veteran status, military status, citizenship status or any other status that is protected by law. Schwab also does not discriminate against applicants or employees because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. At Schwab, we believe that every employee, through their diverse abilities and experiences, can contribute to our growth, innovation and client loyalty. We embrace diversity and are committed to providing equal opportunity to all employees and applicants. If you have a disability, and require reasonable accommodations in the application process, call Human Resources at 800-725-3535. We will be happy to assist you. Schwab will only share your accommodation request with those individuals who have a specific need to know. The request for an accommodation will not affect Schwab's hiring decisions. All other submissions should be performed online.
Relocation Offered?: No
Work Schedule: Days
Languages: English - spoken
Current Licenses / Certifications: FINRA Series 63, FINRA Series 10, FINRA Series 7, FINRA Series 9
Relevant Work Experience: Financial Services-6+ yrs, Customer Service-6+ yrs, Brokerage Operations-2-5 yrs, Legal-2-5 yrs, Financial Services-2-5 yrs, Banking-6+ yrs, Brokerage Operations-6+ yrs, Banking-2-5 yrs
Position Located In: IN - Indianapolis
Job Type: Full Time
Category:Brokerage Operations & Trading
Activation Date: Thursday, July 5, 2018
Expiration Date: Saturday, July 21, 2018