Charles Schwab Senior Manager, Corporate Reputation in Westlake, Texas


Westlake - TX, TX2050R, 2050 Roanoke Road, 76262-9616

Valerie Denise Yrigolla


We believe that , when done right, investing liberates people to create their own destiny. We are driven by our purpose to champion every client’s goals with passion and integrity. We respect and appreciate the diversity of our employees, our clients, and the communities we serve. We challenge conventions strategically to create value for our clients, our firm and the world. We live and bring to life the concept of ‘own your tomorrow’ every day. We champion our employee strengths, guide their development, and invest in their long-term success. We hire optimistic, results-oriented, curious, innovative, and adaptable people with the desire to help our clients and one another succeed.

As a company, we were established by Chuck at over 40 years ago to champion Main Street over Wall Street, and to help Americans transform themselves from earners to owners. Through advocacy and innovation, we work to make investing more affordable, accessible and understandable for all. As we enter our fifth decade, we are looking for talented, innovative and driven people who believe they can help themselves, and our clients, create a better future.

Our Opportunity:

Reporting to the Director of Corporate Reputation, the position will be responsible for helping to promote and protect the reputation of the Charles Schwab Corporation among key regional stakeholder audiences. This role will play a central role in building and preserving a high level of trust in the organization by proactively shaping our regional reputation as a great place to work and good corporate citizen, as well as through management of issues and crises in the region working in close partnership with the Managing Director Employee Communications.

Specific areas of responsibility will include developing and implementing a regional communications programs related to the following areas:

  • Local: proactive external communications – focus on Texas, and key markets

  • Manage day-to-day media interactions with a focus on Texas and other key markets.

  • Respond on the firms’ behalf to corporate media inquiries; raise the firms’ profile as an employer of choice with local press working with local leadership in Texas and other key markets.

  • Develop and execute a strategy and plan to earn positive company news and secure placements related to Schwab as an employer of choice, including - who we are, our growth, employment opportunities, community and corporate activities with measurable results.

  • Contribute to Schwab’s corporate citizenship and local efforts, by raising awareness regionally for our philanthropy, community service, social responsibility, and diversity and inclusion.

  • Support corporate communications campaigns, regionally, as appropriate and partner with retail acquisition PR in our top-tier markets

  • Crisis/issues management (local + support on national)

  • Communications counsel and response related to regional issues management in our key markets.

  • Help reduce risk for the organization by proactively identifying and planning for issues that could affect the company’s reputation, ensuring all relevant parties are engaged.

  • Regional campaign support

  • Support corporate campaign initiatives with local media to bolster Schwab’s position as a trusted partner, an innovator and technology leader in financial services.

  • Contribute to the redevelopment and content of the corporate website, particularly as it relates to local communications objectives.

What you’ll do:

  • Build strong relationships and collaborate with other communications colleagues to improve effectiveness in the region; stay abreast of opportunities and challenges impacting the company’s focus markets

  • Have a highly collaborative working style effectively establishing trust and respect. Able to capitalize on the collective experience and expertise of colleagues to achieve desired outcomes.

  • Develop knowledge of the organization, business, industry and marketplace

  • Be involved in coaching leaders to effectively deliver information to key audiences

  • Demonstrate critical thinking and strategic consideration for all stakeholders

  • Appropriately assess related risk and benefit for each media opportunity and recommend actions to the director of Corporate Reputation and Managing Director of Employee Communications

  • Possess self-starter qualities while recognizing the importance of going the extra mile

  • Demonstrate tactical execution, excellent project management, and organizational skills

What you have:

  • At least 10 years of communications experience

  • Bachelor’s degree required, higher degree preferred

  • Financial services industry experience highly preferred

  • Ability to work and influence successfully within a matrix environment and build effective business partnerships

  • Excellent verbal, written, and interpersonal communication skills

  • Ability to communicate confidentially and professionally

  • Experience building partnerships and consulting effectively with all levels of an organization

  • Track record of building sustainable reputation campaigns using a cross-channel approach

  • Knowledge and understanding of issues management processes

  • Strong organizational, multi-tasking, and prioritizing skills

  • Outstanding problem solving and decision making skills

  • Ability to take initiative and work independently with minimal supervision in a structured environment

  • Strong attention to detail and accuracy skills

  • Understanding of social media campaigns are a plus

What you’ll get:

  • Comprehensive Compensation and Benefits package

  • Financial Health: 401k Match, Employee Stock Purchase Plan, Employee Discounts, Personalized advice, Brokerage discounts

  • Work/Life Balance: Sabbatical, Paid Parental Leave, New Mothers returning to work Program, Tuition Reimbursement Programs, Time off to volunteer, Employee Matching Gifts Program

  • Everyday Wellness: Health and Lifestyle Wellness Rewards, Onsite Fitness Classes, Healthy Food Choices, Wellness Champions

  • Inclusion: Employee Resource Groups, Commitment to diversity, Strategic partnerships

  • Not just a job, but a career, with an opportunity to do the best work of your life

Learn more about Life@Schwab at" .

Charles Schwab & Co., Inc. is an equal opportunity and affirmative action employer committed to diversifying its workforce. It is Schwab's policy to provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, disability, legally protected medical condition, genetic information, marital status, sexual orientation, protected veteran status, military status, citizenship status or any other status that is protected by law. Schwab also does not discriminate against applicants or employees because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. At Schwab, we believe that every employee, through their diverse abilities and experiences, can contribute to our growth, innovation and client loyalty. We embrace diversity and are committed to providing equal opportunity to all employees and applicants. If you have a disability, and require reasonable accommodations in the application process, call Human Resources at 800-725-3535. We will be happy to assist you. Schwab will only share your accommodation request with those individuals who have a specific need to know. The request for an accommodation will not affect Schwab's hiring decisions. All other submissions should be performed online.

Job Specifications

Relocation Offered?: No

Work Schedule: Days

Languages: English - spoken

Current Licenses / Certifications: None

Relevant Work Experience: Communications-6+ yrs

Position Located In: TX - Westlake

Education: BA/BS

Job Type: Full Time

Category:Public Relations

Activation Date: Monday, May 7, 2018

Expiration Date: Friday, June 1, 2018

Apply Here