This Opportunity

The Federal Cloud Operations Team is looking for an Applications Support Specialist to assist our architecture and engineering project teams to carry out work on behalf of the U.S. Government. This individual will help users resolve issues with their CAD/BIM software. Additionally, this user will be trained to package and deploy software to users’ virtual workstations and maintain the software catalog.

The ideal candidate will be a self-starter with strong customer support skills, experience with CAD/BIM tools, as well as the curiosity and desire to deepen their technical skillset to cover more tools, scenarios, and issues that may arise in the Federal Cloud. This candidate can be located out of any mutually agreed office or remote .

Your Impact

• Providing support for CAD/BIM and engineering software applications

• Creating and deploying software packages to virtual desktops

• Troubleshooting issues

• Coordinating and communicating support between multiple vendors to address customer issues

• Evaluating and testing CAD/BIM software features and their compatibility with project requirements

• Developing workflows

• Educating staff relative to the entire Federal CAD/BIM and Engineering environment

• Communicating with and supporting end users in a remote environment

• Providing guidance, documentation and partnership for design staff, CAD/BIM Managers, and IT staff in relation to best practices and procedures for CAD/BIM and Engineering applications

• Performing analysis, requirements gathering, design, development, documentation, and support of software

Who You Are

Required Qualifications

• Bachelor’s Degree or equivalent in IT, Computer Science, Engineering, or related field, or at least 3 years of production and project work experience in a similar role

• 1-3 years experience in engineering applications

• Ability to work independently and collaboratively to solve problems and advance the team’s goals

• Ability to work under pressure and meet deadlines

• Foundational knowledge of Microsoft Azure

• Experience with or moderate understanding of:

• Windows 10/11 and Windows Server

• Software packaging

• Service delivery systems

• Strong English language written and verbal communication skills

Preferred Qualifications

• At least three years’ experience supporting Engineering Applications in a production environment

• Knowledge of PowerShell or similar tool for application installation

• Experience with or moderate understanding of

• Microsoft Azure virtual desktops

• Multi-domain environments

WSP Benefits:

WSP provides a comprehensive suite of benefits focused on a providing health and financial stability throughout the employee’s career. These benefits include coverage related to medical, dental, vision, disability, and life; retirement savings; paid sick leave; paid vacation (or other personal time); paid parental leave; and paid time off for purposes of bereavement, voting, and/or attendance at naturalization proceedings.

Compensation

Expected Salary (all locations): $60,000 - $110,000

WSP USA is providing the compensation range that the company in good faith believes it might pay and offer for this position, based on the successful applicant’s education, experience, knowledge, skills, abilities in addition to internal equity and specific geographic location. WSP USA reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant’s sex or other status protected by local, state, and/or federal law.

Expected Salary (Colorado only): $60,000 - $107,000

WSP USA is providing the compensation range that the company in good faith believes it might pay and/or offer for this position within the state of Colorado, based on the successful applicant’s education, experience, knowledge, skills, and abilities in addition to internal equity and specific geographic location. WSP USA reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant’s sex or other status protected by local, state, and/or federal law.

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About WSP

WSP USA is the U.S. operating company of WSP, one of the world's leading engineering and professional services firms. Dedicated to serving local communities, we are engineers, planners, technical experts, strategic advisors and construction management professionals. WSP USA designs lasting solutions in the buildings, transportation, energy, water and environment markets. With more than 15,000 employees in over 300 offices across the U.S., we partner with our clients to help communities prosper.

www.wsp.com

WSP provides a flexible and agile workplace model while meeting client needs. Employees are also afforded a comprehensive suite of benefits including medical, dental, vision, disability, life, and retirement savings focused on providing health and financial stability throughout the employee’s career.

At WSP, we want to give our employees the challenges they seek to grow their careers and knowledge base. Your daily contributions to your team will be essential in meeting client objectives, goals and challenges. Are you ready to get started?

WSP USA (and all of its U.S. companies) is an Equal Opportunity Employer Race/Age/Color/Religion/Sex/Sexual Orientation/Gender Identity/National Origin/Disability or Protected Veteran Status.

The selected candidate must be authorized to work in the United States.

NOTICE TO THIRD PARTY AGENCIES:

WSP does not accept unsolicited resumes from recruiters, employment agencies, or other staffing services. Unsolicited resumes include any resume or hiring document sent to WSP in the absence of a signed Service Agreement where WSP has expressly requested recruitment/staffing services specific to the position at hand. Any unsolicited resumes, including those submitted to hiring managers or other business leaders, will become the property of WSP and WSP will have the right to hire that candidate without reservation – no fee or other compensation will be owed or paid to the recruiter, employment agency, or other staffing service.