TEKsystems is hiring for an entry-level position with a Fortune 100 Financial Institution in Winchester, VA

Objective: To review and process requests for interest rate reduction under the Service Member Civil Relief Act (SCRA) qualifications. Serve members by answering SCRA inquiries and questions pertaining to lending products via internal and external communication platforms including private and federal educational loans.

Description:

• Prepare, research, and process requests from members applying for the interest rate reductions under the SCRA

• Validate receipt of members’ military documents and active duty information on documentation

• Determine acceptability of active duty documents and eligibility of lending accounts; evaluate SCRA requests against federal guidelines to determine approval/disapproval of document for SCRA

• Audit and adjust Mortgages, Consumer Loans, Credit Cards and Checking Lines of Credit (CLOCs) for qualifying members of SCRA

• Perform complex debt account transactions and adjustments, using several subsystems, to process interest rate and minimum monthly payments changes and adjustments

• Complete rate, amortizing, and billing adjustments on eligible accounts at both initiation and release from SCRA coverage

• Reimburse (if applicable) accounts for overpaid interest due to retro-active SCRA adjustments using applicable lending systems and JVS

• Submit reimbursement requests to investors monthly and quarterly; monitor and insure reimbursements are received by investors

• Conduct mandatory quarterly and monthly analysis and investigate SCRA Investor mortgages to confirm compliance with investor regulations

• Regularly monitor and review SCRA account activity and follow up with members when orders near expiration date to determine continued eligibility

• Place members into the SCRA database, process extensions and release letters

• Review/analyze Accounts under SCRA protection for reporting purposes

• Perform monthly and quarterly audits on mortgage accounts

• Respond/investigate/research/resolve internal audit findings

• Review and process approved and declined SCRA coverage from Service Partners

• Counsel internal partners and external members regarding policy regarding compliance with the SCRA

• Advise members of SCRA requirements and applicable rules and regulations

• Research and investigate military documents to make decisions supporting policy in compliance with the SCRA and complex questions regarding eligibility

• Research and respond to CFPB and BB complaints

• Serve as subject matter expert regarding policies regarding the extension of SCRA protection

Qualifications/Skills :

• Familiarity with financial institution and lending practices, principles and regulations (preferred/not required)

• Experience working a team oriented office environment (1 -2 years)

• Ability to work in a multifaceted and fast-paced environment

• Strong administrative skills/customer service skills

Work Environment:

• Monday – Friday 11:00am – 7:30pm EST

• Hybrid Work Schedule: 2 day in office and 3 at home

• All equipment provided

• Peer to peer training: 9:00am – 5:30pm EST

• Roughly 6 weeks at min 2 week heads up on when training will end

• Reliable company with strong core values

Experience Level : Entry Level

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.